Merchandise processor vs member service representative

The differences between merchandise processors and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a merchandise processor and a member service representative. Additionally, a member service representative has an average salary of $31,395, which is higher than the $31,092 average annual salary of a merchandise processor.

The top three skills for a merchandise processor include customer service, sales floor and basic math. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Merchandise processor vs member service representative overview

	Merchandise Processor	Member Service Representative
Yearly salary	$31,092	$31,395
Hourly rate	$14.95	$15.09
Growth rate	-4%	-4%
Number of jobs	13,551	214,036
Job satisfaction	-	-
Most common degree	High School Diploma, 41%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a merchandise processor do?

A Merchandise Processor works at warehouse facilities where they are in charge of preparing and processing merchandise. Their tasks typically revolve around monitoring inventory, organizing and labeling products, packing and tagging items, strategically arranging materials to maximize warehouse spaces, storing supplies according to protocols, and maintaining incoming and outgoing merchandise. There are also instances when they must inspect the product's quality and quantity, sort and price items, and produce reports. A Merchandise Processor typically works in a team setting, which requires an active communication line for an efficient and smooth workflow.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Merchandise processor vs member service representative salary

Merchandise processors and member service representatives have different pay scales, as shown below.

	Merchandise Processor	Member Service Representative
Average salary	$31,092	$31,395
Salary range	Between $25,000 And $37,000	Between $21,000 And $45,000
Highest paying City	Lombard, IL	Alameda, CA
Highest paying state	New York	Hawaii
Best paying company	Steve Madden	Tinker Federal Credit Union
Best paying industry	Retail	Insurance

Differences between merchandise processor and member service representative education

There are a few differences between a merchandise processor and a member service representative in terms of educational background:

	Merchandise Processor	Member Service Representative
Most common degree	High School Diploma, 41%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Merchandise processor vs member service representative demographics

Here are the differences between merchandise processors' and member service representatives' demographics:

	Merchandise Processor	Member Service Representative
Average age	40	40
Gender ratio	Male, 44.0% Female, 56.0%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 10.7% Unknown, 5.8% Hispanic or Latino, 16.8% Asian, 6.1% White, 59.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between merchandise processor and member service representative duties and responsibilities

Merchandise processor example responsibilities.

Achieve quality (IQA) standards in all areas.
Achieve production (UPH) standards in all areas.
Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Help list items on EBay.
Create worksheets and training packets for those procedures.
Review various inventory reports through WMS daily and perform relate tasks.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Merchandise processor vs member service representative skills

Common merchandise processor skills

Customer Service, 28%
Sales Floor, 21%
Basic Math, 7%
Inventory Flow, 5%
Math, 5%
Customer Pick-Up, 4%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Merchandise Processor
Merchandise Processor vs Member Service Representative

Updated January 8, 2025

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