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The differences between network support analysts and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support analyst and a network support technician. Additionally, a network support analyst has an average salary of $83,921, which is higher than the $48,622 average annual salary of a network support technician.
The top three skills for a network support analyst include troubleshoot, switches and routers. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| Network Support Analyst | Network Support Technician | |
| Yearly salary | $83,921 | $48,622 |
| Hourly rate | $40.35 | $23.38 |
| Growth rate | 5% | 5% |
| Number of jobs | 118,825 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
Network support analysts are professionals who provide technical support as well as maintain various network components for an organization's network system. These analysts are responsible for installing and configuring local area networks (LANs), wide area networks (WANs), internet systems, and other components of network systems. They are required to monitor the performance of networks and systems and align network use and access by using master consoles. Network support analysts must also organize and deploy security measures for the network so that they can safeguard software, hardware, and data.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Network support analysts and network support technicians have different pay scales, as shown below.
| Network Support Analyst | Network Support Technician | |
| Average salary | $83,921 | $48,622 |
| Salary range | Between $54,000 And $128,000 | Between $38,000 And $61,000 |
| Highest paying City | San Francisco, CA | Troy, NY |
| Highest paying state | California | Rhode Island |
| Best paying company | Meta | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a network support analyst and a network support technician in terms of educational background:
| Network Support Analyst | Network Support Technician | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | University of Pennsylvania |
Here are the differences between network support analysts' and network support technicians' demographics:
| Network Support Analyst | Network Support Technician | |
| Average age | 43 | 43 |
| Gender ratio | Male, 84.3% Female, 15.7% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.9% White, 62.4% American Indian and Alaska Native, 0.3% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |