Night auditor jobs in Knoxville, TN - 34 jobs

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean • Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock • Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience • High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Primary Responsibilities .3-11 full-time • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays : Pay range is $13.00 -$13.50 starting out . Education/Experience • High School diploma or GED • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred High school diploma or equivalent. SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Manager on Duty functions. Cash and credit card handling, balancing charges Safety and security measures Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude. Able to work unsupervised and be productive at all times, even overnight. SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain stock/cleanliness of the Market area if applicable. Maintain certification from a responsible vendor training if alcohol is served. Be flexible in regard to work schedule. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. Must be able to work a night shift schedule POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Under general supervision, the Guest Reception Representative is responsible for greeting guests, checking in and qualifying scheduled tours, answering and directing incoming calls, analyzing reports for discrepancies, and supporting our Sales department. The Guest Reception Representative will always represent the company professionally, in both appearance and communication with guests and fellow associates. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. * Greet all guests in a warm and professional manner * Understand and follow all processes as outlined in your Guest Reception Representative training * Maintain a positive working relationship with Sales, Marketing, and Admin departments * Check in and qualify guests for sales presentation, assisting with any guest questions/concerns * Enter guest and tour data into computer system in a timely and proficient manner * Prepare tour gifting and complete numerous inventory checks throughout the day * Accurately assign guests to a Sales Representative in the order they arrive * Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed * Analyze End of Day reports for discrepancies and make necessary corrections * Additional duties as assigned Qualifications - Requirements * High school diploma or equivalent * 1 year of general office experience * 1 year of customer service experience * Intermediate knowledge of MS Office applications * Must be willing to work weekends and travel between nearby sites * Days off - Wednesday and Thursday

Benefits: Employee discounts Health insurance Opportunity for advancement Training & development Compensation: · Hourly base rate plus commission on every check· Two paychecks per month OR access your earnings daily with DailyPay· Annual performance reviews with potential pay increases Professional Development: · No fitness certification required!· Access to discounted safety, personal training, group exercise (and more!) certification programs· Ongoing 1:1 mentorship and development with club management Additional Benefits: · FREE gym membership· Retail and concessions employee discount· Teladoc (available for part time too!) Day In The Life… · Shift starts with meeting the manager on duty to review the day's assignments· Assist guests with new memberships and members with checking in/questions· Complete gym tours and daily outreach · 30-minute lunch break and/or other breaks are included· Opportunity to participate in free workout Requirements: · No degree or certification needed. We've got you covered with our training.· We're looking for individuals who can genuinely connect/communicate with and motivate others. Gold's Gym Tennessee - Overview Since 1965, no gym has been responsible for more life-changing transformations and fitness achievements than Gold's Gym. Every kind of person comes to our gyms, and every kind of person can transform their life. Gold's Gym Tennessee is a franchise, starting in 2010, that spans from Knoxville to Memphis with 16 locations in total… and counting! As Gold's Gym employees, we build a team that trusts and depends on each other. We strive for teamwork where employees know their value and have every opportunity for advancement/professional development. Come be a part of this success story! Gold's Gym Tennessee - Vision and Mission Gold's Gym will continue to increase its presence throughout Tennessee as the first choice for fitness by inviting all within our communities to join our facilities. We will help guests and members achieve their personal fitness goals by offering affordable prices and engaging with our superior service and sanitation. Gold's Gym Tennessee - Values · Integrity· Passion· Great Place to Work Gold's Gym Tennessee takes pride in optimizing the company culture. Every employee will gain valuable support and knowledge from seasoned industry professionals. Rewards for outstanding performance can range from gift cards to Gold's Gym swag. Work/life balance is more important now than ever before. Take advantage of the paid time off on your birthday or your child's birthday! Reap the benefits from our robust Employee Assistance Program (EAP) that can aid in financial health, mental health, and more! Join in company events like holiday parties, lunches, and group training. Hiring Steps: · 24-48 hours from now: Phone Call· 48 hours-5 days from now: Interview· 24-48 hours following interview: Offer letter and onboarding We believe in hiring transparency. · All applicants will receive an automated confirmation upon submission. Messages sent regarding interviews and offers are sent by a real human being. Compensation: $10.00 - $12.00 per hour What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. JOB SUMMARY The Adventure Guest Representative position is seasonal and runs from early May to late September and must be available to work weekdays/weekends and morning/afternoon shifts. This role works in both at the Adventure Center and the Photos building, located along the banks of the Nantahala River, where all Nantahala campus adventure activities check-in. The Adventure Guest Representative will engage in the process of guest activity check-in, reservations, payment retrieval, guest service, retail and photo sales. Responsibilities Displaying proficiency in NOC's reservations and point of sale systems Help guests locate and view their rafting photos at Photo Finish Provide photo format and pricing information Developing a thorough familiarity with NOC product and services Providing guest service regarding NOC activities, lodging, retail, and restaurant hours, and any other guest inquiries Creating and modifying guest reservations for NOC activities or other products and services Accepting and processing payments and use cash register in accordance with NOC policies Maintaining accurate register accounting Assisting in stocking and rotation of retail inventories Other tasks as qualified and assigned Qualifications: Ability to maintain a high level of professionalism with superb communication skills and minimal supervision Proven writing and verbal communication skills Demonstrate decision making and troubleshooting ability Capacity to multitask while remaining calm in a fast-paced and highly demanding work environment Willing and able to commit to seasonal nature and demands of this position including start date, end date, and scheduling variability throughout. Must be able to work in variable and sometimes adverse weather conditions. Must be able to sit or stand for long periods Must be able to lift at least 30 lbs The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the essential functions of the position. Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. This is a fully in-person position. Candidates must be located in the market. Maintain professional relationships with owners, guests, and vendors. Review, update, and manage property notes and folios. Resolve owners and guest-related issues. Coordinate and prioritize maintenance requests. Create, close, and modify work orders and property blocks. Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders. Create, modify, and cancel reservations. Process payments, adjust payment schedules, and code auto-payment exclusions. Revise reservation folios and property details in the reservation management system. Change rental rates and add fees. Adjust pricing and discount codes. Update reservation folios and property details in the reservation management system. Quote reservation pricing using internal systems and property details. Create account records by effectively communicating with owners and guests via the reservation management system. Run reservation and maintenance reports and monitor various system alerts daily. Stay abreast of the conditions and needs of each property. Troubleshoot customer service and maintenance issues. VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees. Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company. Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure! Proficiency with document management, databases, and spreadsheets. Working knowledge of Microsoft applications. Strong organizational skills with the ability to multitask and problem-solve. Excellent communication skills. Valid driver's license, auto insurance, and reliable transportation for travel between locations while working. Must be eligible to work in the United States and pass a background screening. Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned. Sitting - 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Organize, multitask, and problem-solve. Combination of indoor and outdoor workspaces.

Under general supervision, the Guest Reception Representative is responsible for greeting guests, checking in and qualifying scheduled tours, answering and directing incoming calls, analyzing reports for discrepancies, and supporting our Sales department. The Guest Reception Representative will always represent the company professionally, in both appearance and communication with guests and fellow associates. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Qualifications - Requirements High school diploma or equivalent 1 year of general office experience 1 year of customer service experience Intermediate knowledge of MS Office applications Must be willing to work weekends and travel between nearby sites Days off - Wednesday and Thursday Greet all guests in a warm and professional manner Understand and follow all processes as outlined in your Guest Reception Representative training Maintain a positive working relationship with Sales, Marketing, and Admin departments Check in and qualify guests for sales presentation, assisting with any guest questions/concerns Enter guest and tour data into computer system in a timely and proficient manner Prepare tour gifting and complete numerous inventory checks throughout the day Accurately assign guests to a Sales Representative in the order they arrive Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed Analyze End of Day reports for discrepancies and make necessary corrections Additional duties as assigned

“Welcome to Middlesboro!” EconoLodge of Middlesboro is looking for friendly faces to greet our guests and welcome them to the most beautiful city in the Southeast. Front Desk Agents are responsible for ensuring that all guests' questions are answered and needs are met. Customer service is our passion and will be a priority for the ideal Front Desk Agent. Tasks will include answering phones, checking guests into their rooms, accepting payments, and ensuring systems and procedures are followed for guest safety and security. In addition to greeting our guests with a friendly face and ensuring that they are seamlessly checked in and directed to their guest room, our Front Desk Agents are tasked with maintaining a clean, organized, and visually appealing lobby and front desk area. A Front Desk Agent should also be comfortable frequently standing, carrying or lifting items weighing up to 50 pounds, and must possess basic computer skills to operate various property management and reservation systems. Other qualifications include: high school diploma or equivalent, and a preference of at least one year of front desk/guest services experience. Could you be the new face of this award winning hotel? Allow us to welcome you to the team, so that you can welcome our guests to Middlesboro! Duties and responsibilities -Welcome guests in a friendly, prompt and professional manner recognizing Guest Privilege Members and also returning guests -Check guests in, issue room keys, provide information on hotel services and room location -Ensure required identification is taken from guests at check-in in line with local legislative requirements -Answer phones in a prompt and courteous manner -Up-sell rooms where possible to maximize hotel revenue -Answer, record and process all guest calls, messages, requests, questions or concerns -Record guest preferences in the system -Check guests out, including resolving any late or disputed charges -Accurately process all cash and credit card transactions using established procedures -Issue, control and release guest safe-deposit boxes in line with hotel procedures -Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up -Take action to solve guest problems/complaints using appropriate service recovery guidelines -Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty -May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes -Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service -Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

The Inn on the River, located in Pigeon Forge, TN, offers a riverside hotel experience with all the amenities of a resort at an affordable price. Guests can enjoy a full hot breakfast bar daily and exceptional customer service in the heart of downtown Pigeon Forge. The hotel provides a comfortable home-like atmosphere for the perfect vacation getaway. Role Description This is for a full and part-time on-site role for a Guest Service Representative at The Inn on the River in Pigeon Forge, TN. The Guest Service Representative will be responsible for providing exceptional customer service, checking guests in and out, answering inquiries, making reservations and ensuring guest satisfaction throughout their stay. Qualifications Excellent customer service and interpersonal skills Strong communication and problem-solving abilities Ability to multitask and work in a fast-paced environment Knowledge of hotel operations and reservation systems is a plus but will to train all of our systems to anyone with the desire to learn! Detail-oriented and attentive to guest needs Availability to work flexible hours, including nights, weekends and holidays High school diploma or equivalent Flexible Schedule required Bonus incentives and commission available after 90 days. PTO starts to accrue after 90 days.

Description Front Desk Clerk DIVISION: Hotel DEPARTMENT: Hotel Front Office, Hotel Tower IV Front Desk GRADE/FLSA STATUS: H9 - Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Shift Manager, Sunrise Hotel; Supervisor, Front Desk SUPERVISES: N/A JOB SUMMARY: Efficiently check-in/out guests. Respond to inquiries and complaints efficiently, courteously, and professionally to achieve maximum guest satisfaction while complying with or exceeding all standard operating procedures and services. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 1: Perform guest registration and room assignments, accommodating special requests whenever possible Pre-register block reservations Anticipate and provide for VIP guest needs in advance of request Learn and anticipate guest preferences and provide personalized service Process same-day reservations and, when needed, future reservations following hotel rate structures and selling strategies Receive hotel front desk calls, dispatch special requests, bell service, valet, and other amenities and services for hotel guests Dispatch internal calls for Team Members and guests Handle guest check-in and checkout in accordance with hotel credit and cash policies in an efficient and friendly manner Process group sales guests Familiar with and execute the billing for multiple group types Comp guest charges using reward credits Request PCW comps from the host team when applicable Responsible for a bank and the fast and accurate billing of guest charges Proactive with incidents and issues, ensuring resolution with Team Members and guests Review guest complaints Resolve and recover guest complaints to their satisfaction Informed about all property and brand events, initiatives, products, and services Assist patrons by providing information about the property, hotel, promotions, events, direct mail offers, and room rates/availability “Suggest” products, services, and experiences to our guests Troubleshoot all in-room movie/phone/billing problems Cancel room reservations according to established procedures for Cherokee & Valley River properties Balance drawer bank daily Display spotlight behaviors and Harrah's Service Cycle training in every interaction Maintain high standards of courtesy, hospitality, friendliness, and professionalism Adhere to front desk metrics, including average check-in time and check-ins per hour Perform other tasks as assigned by the supervisor, manager, or director Facilitate guest check-in and check-out in satellite areas away from the main front desk, such as self-check-in, VIP Welcome, and Concierge Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and our Mission, Vision, and Values JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 2: Must perform all duties and responsibilities of a Level 1 Front Desk Agent Assist with pre-keying groups and room tours Pre-key and check-in motorcoach buses and junket tours Sponsor and train new Team Members Stock and inventory kiosk supplies Troubleshoot, diagnose, and repair kiosk errors Assist guests with check-in at satellite locations, including ECIO kiosks, Express Services, and VIP Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out, and managing room inventory Assist our very best guests by providing incredible guest service in our VIP welcome area Keep the VIP welcome area stocked and clean JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 3: Must perform all duties and responsibilities of a Level 1 & 2 Front Desk Agent Assist with special projects as requested Participate in scheduled meetings as requested Provide feedback to management as needed Expedite various reports based on given time parameters and accuracy Constantly monitor staff performance in all phases of service and job functions Expedite lines and encourage the use of the ECIO kiosks Provide follow-up phone calls to guest inquiries Provide timely assistance to the front desk agents regarding guest disputes and issues Assign stations to manage wait time effectively Proactive with incidents and problems, ensuring resolution with Team Members and guests Review guest complaints Resolve and recover guest complaints to their satisfaction JOB ESSENTIAL DUTIES AND RESPONSIBILITIES-Level 4: Must perform all duties and responsibilities of Levels 1, 2 & 3 Must be able to work the sunrise shift as their primary shift Must be able to complete the Night Audit Checklist and all the technical components associated Must be able to complete the nightly Flash Report Must have knowledge of Office Products: Outlook, Word, and Excel Must be able to work independently with little to no supervision Must be able to walk a guest to an off-site property if needed due to an overbook status MINIMUM QUALIFICATIONS: A high school diploma or GED is required Must demonstrate the following essential knowledge and skills: Excellent interpersonal and communication skills Demonstrated ability to work with Team Members and guests Knowledge of all areas of providing excellent guest service Excellent oral and written communication skills Strong interpersonal skills Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook Self-starter must work without close supervision Ability to handle multiple priorities in a fast-paced environment Neat, well-groomed appearance with excellent personal hygiene *Knowledge of LMS *Knowledge of CMS *Knowledge of HotSOS *Knowledge of Harrah's Cherokee Casino employment policies *Not required at time of hire; may be learned in the probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist, and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to work in a small, shared office space Must be able to make rational decisions when handling Team Members and guests Must be able to operate in mentally and physically stressful situations Must be able to lift 25 pounds and carry 5 pounds Must be physically mobile with reasonable accommodations Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays : Pay range is $13.00 -$13.50 starting out . Education/Experience • High School diploma or GED • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean • Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock • Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience • High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. JOB SUMMARY The Adventure Guest Representative position is seasonal and runs from early May to late September and must be available to work weekdays/weekends and morning/afternoon shifts. This role works in both at the Adventure Center and the Photos building, located along the banks of the Nantahala River, where all Nantahala campus adventure activities check-in. The Adventure Guest Representative will engage in the process of guest activity check-in, reservations, payment retrieval, guest service, retail and photo sales. Responsibilities Displaying proficiency in NOC's reservations and point of sale systems Help guests locate and view their rafting photos at Photo Finish Provide photo format and pricing information Developing a thorough familiarity with NOC product and services Providing guest service regarding NOC activities, lodging, retail, and restaurant hours, and any other guest inquiries Creating and modifying guest reservations for NOC activities or other products and services Accepting and processing payments and use cash register in accordance with NOC policies Maintaining accurate register accounting Assisting in stocking and rotation of retail inventories Other tasks as qualified and assigned Qualifications: Ability to maintain a high level of professionalism with superb communication skills and minimal supervision Proven writing and verbal communication skills Demonstrate decision making and troubleshooting ability Capacity to multitask while remaining calm in a fast-paced and highly demanding work environment Willing and able to commit to seasonal nature and demands of this position including start date, end date, and scheduling variability throughout. Must be able to work in variable and sometimes adverse weather conditions. Must be able to sit or stand for long periods Must be able to lift at least 30 lbs The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the essential functions of the position. Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.