Night auditor jobs in Wilmington, NC - 21 jobs

Night Audit · Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Ensure overall guest satisfaction. Handle guest requests Qualifications · High School diploma or equivalent and/or one year of progressive experience in a hotel or related field preferred. · Guest Service Experience preferred. · Computer knowledge/skills required. · Overnight shift / WEEKENDS A MUST · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Perform other duties as requested by management.

Job DescriptionNIGHT AUDITOR Join Our Team as a Night Auditor at the Tru by Hilton Wilmington Wrightsville Beach! At Parks Hospitality Group, we are looking for a reliable and detail-oriented Night Auditor to oversee the hotel's overnight operations. In this role, you will combine front desk duties with accounting responsibilities, ensuring that financial transactions are reconciled, and guest services are provided during the night shift. You will play a key role in guest satisfaction while maintaining accuracy in financial records. What You'll Do: Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate. Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings. Process payments (cash, credit, and checks) and record them accurately. Generate reports for management, including financial summaries, occupancy statistics, and room revenue. Handle guest check-ins and check-outs during the night shift, providing exceptional service. Address guest inquiries and requests in a professional and efficient manner. Answer phone calls promptly, addressing guest inquiries and providing accurate information. Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy. Communicate important guest information or updates to management and the day shift. Resolve guest complaints and escalate issues to the appropriate department when necessary. What You'll Need: High school diploma or equivalent. At least 1 year of experience in a front desk or guest service role in a hotel. Advanced knowledge of property management systems and front desk procedures. Ability to troubleshoot and resolve guest issues professionally. Strong communication skills and attention to detail. Hilton systems and M3 Accounting experience preferred but not required. Why You'll Love Working Here: Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members. Paid time off (PTO) for all team members, because we value your well-being. Team Member Recognition Program to celebrate your achievements. Discounts on hotel stays and dining. Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work. About Us: At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Location: Tru by Hilton Wilmington Wrightsville Beach | 1010 Ashes Drive, Wilmington, NC 28405

Night Auditor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs

Description: SUMMIT HOSPITALITY GROUP: FRONT DESK AGENT JOB DESCRIPTION SUMMARY: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards. PREREQUISITES/QUALIFIC ATIONS: · Front Desk or Guest Services experience preferred. · Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public. · High School Diploma or GED equivalent. · Skilled at hotel computer operations for reservations, reports, and guest services. · Able to work a variety of shifts and weekends. · Demonstrated ability to lead by example. DUTIES AND RESPONSIBILITIES: · The expectation of this position requires a 30-40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner. · Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest. · Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen. · Explain at check-in all necessary information for guests' to access Internet and in room entertainment. · Ensure lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area. · Know and be able to provide information about local attractions and restaurants and give directions when asked. · Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates. · Attend training sessions as required by your Supervisor. · When available, proactively assist teams during breakfast and social events to provide high quality guest service. · Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out. · Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment · Promote the loyalty of the brand and Summit Hospitality Group · Duties are subject to change and additional responsibilities/tasks may be assigned WORK ENVIRONMENT: · Flexible work schedule including nights and weekends · Ability to arrive on time as scheduled · Ability to stand, sit, reach, bend, stretch for extended periods of time · Operate computer and brand equipment for Check-In and Check-Out · Ability to lift 30 lbs. · Fast pace and often under pressure to perform · Team environment requiring patience and high level of communication Benefits: Fulltime Employees · Personal time after 90-days · Insurance benefits after 90-days · Vacation time after 1 year Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced. Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes 8 hours per week minimum of weekends, days, some evenings and some holidays. Responsibilities: Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system. Promptly and graciously answer phone calls and retrieve messages in a timely manner. Share historical information about Nemours Estate. Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience. Provide transportation via golfcart for guests (Driver's License Required) Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure. Attend all Nemours Estate required staff meetings and trainings. Complete all annual trainings as required by Nemours. Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor. Requirements: High School diploma or equivalent required Must have excellent customer service Valid driver's license required

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us. Must have weekend availability We offer our associates an array of benefits, based on eligibility, including: * Competitive wages based on experience * Paid Vacation * Holiday Pay * 401k * Marriott Hotel Discounts Job Duties include but are not limited to: * Interfacing with the previous shift and managers to be updated on hotel activities. * Provide expedient check-in/check-out service. * Be knowledgeable of hotel property and in-house events. * Provide guests with information concerning hotel policies and amenities/services. * Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition. Job Requirements: * Previous Marriott experience is highly desired. * Flexible availability including weekends. * Be self motivated and able to work independently. * Strong work ethic and a desire to succeed. * Clean background check, and reliable transportation a must. * Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.

Front Desk Associate The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. All other duties as assigned

The Guest Service Agent is responsible for: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay. Provides information regarding hotel facilities and guest accommodations JOB RESPONSIBILITIES The Guest Service Agent's primary responsibilities will include: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests and dates of stay. Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process. Verify and imprint credit cards for authorization using electronic acceptance methods Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Convert foreign currency at current posted rates Perform accurate, moderately complex arithmetic functions using a calculator Post charges to guest rooms and house accounts using the computer or manual system. Answer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency Investigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest's satisfaction, obtain assistance from a supervisor or manager. Summon front service/bell assistance to escort guests to their rooms as appropriate. Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer Report suspicious persons or activity to a supervisor immediately Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies Qualifications REQUIRED SKILLS AND ABILITY Handle guest registration and room assignments, accommodating special requests whenever possible. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand for long periods of time. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. REQUIRED EDUCATION AND EXPERIENCE Education - High school diploma required Experience - Prior hospitality experience preferred. OnQ experience preferred. Job Types: Full-time, Part-time Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Customer service: 1 year (Preferred) Front desk: 1 year (Preferred) OnQ: 1 year (Preferred) Ability to Commute: Wilmington, NC 28401 (Required) Work Location: In person

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS. Part-Time Benefits Insurance (Medical, Dental and Vision) Supplemental Insurance Enhanced Paid Time Off (PTO) Plan Paid Training Fantastic Company Culture Job Responsibilities Receiving accommodation reservations from visitors Taking the details of all arriving guests including payment information Allocating rooms to all guests Providing information to guests about the procedures, policies, and facilities of the hotel Providing the guest with the necessary tourism information Handling all customer concerns and queries Issuing receipts to the guests Ensuring the safety and security of all guests Maintain all guest reservations in accordance with credit card security requirements Balance and properly account for cash drawer at the desk for each shift Maintain all training requirements as set forth by General Manager Assisting guests with safety deposit box forms and keys as outlined by GM Wear a provided uniform and name tag at all times on the property Perform routine cleaning throughout the work area Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel Respond to guest's requests for immediate repairs Report lost-and-found items in accordance with hotel procedures All other assigned duties Qualifications/Requirements High school diploma or equivalent Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

TownePlace Suites Jacksonville, NC SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude:Must have a positive attitude and willingness to learn. Ability to Follow Guidelines:Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure:Must work well in stressful, high-pressure situations. Listening, Conflict Resolution:Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills:Must be able to convey information and ideas clearly. Hospitality and Guest Service:Must have a desire to serve all guests. Age Requirement:Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out:Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks:Clock in/out for breaks at the designated time on your schedule. Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Front Desk - Medical Office The Crystal Coast Pain Management division of ECAA is seeking a motivated and customer service-focused individual to join the Front Desk team in our Jacksonville location. This role is essential to providing a professional, efficient, and compassionate patient experience. Responsibilities Register patients and verify demographic and insurance information Scan insurance cards, photo ID, and maintain required documentation Confirm visit authorizations and HIPAA forms Collect co-pays and reconcile payments Schedule appointments and manage patient check-in/check-out Answer and route phone calls professionally Document accurately in the EHR system (eClinicalWorks) Close cash drawer and process daily transactions Qualifications Prior medical front desk, healthcare office, or call center experience preferred Strong communication and multitasking skills Professional demeanor and high level of discretion (HIPAA compliant) Comfortable using EHR systems and standard office software Reliable, punctual, and team-oriented Benefits Health, dental, and vision insurance 401(k) with matching Paid time off Life and disability insurance HSA and FSA options On-the-job training Apply today if you thrive in a structured, fast-paced medical environment and enjoy helping patients with professionalism and empathy. ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

Essential Responsibilities: Take guest and owner reservations and ensure accurate entry of information into the system Respond to and follow up with inquiries via email or phone Check arrival packets in a timely and accurate manner Preview homes and villas in order to have the knowledge necessary to assist potential guests Participate in Saturday/Sunday rotation for Reservation Department Responsible for collection of payments for short and long term rentals Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) Other duties as assigned Minimum Required Skills & Competencies: 1-year experience in customer service environment Excellent organizational skills Excellent communication skills Attention to detail Ability to multi-task Desired Skills & Competencies: Prior knowledge of Oak Island Accommodations Physically you can anticipate to: Express or exchange ideas by means of the spoken word via email and verbally Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation Subject to internal and external environmental conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. #LI-DNI

Essential Responsibilities: * Take guest and owner reservations and ensure accurate entry of information into the system * Respond to and follow up with inquiries via email or phone * Check arrival packets in a timely and accurate manner * Preview homes and villas in order to have the knowledge necessary to assist potential guests * Participate in Saturday/Sunday rotation for Reservation Department * Responsible for collection of payments for short and long term rentals * Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) * Other duties as assigned Minimum Required Skills & Competencies: * 1-year experience in customer service environment * Excellent organizational skills * Excellent communication skills * Attention to detail * Ability to multi-task Desired Skills & Competencies: * Prior knowledge of Oak Island Accommodations Physically you can anticipate to: * Express or exchange ideas by means of the spoken word via email and verbally * Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time * Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation * Subject to internal and external environmental conditions * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. #LI-DNI

Guest Services / Front Desk Representative (MUST BE ABLE TO WORK WEEKENDS) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest's requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.†philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs #ILMDO

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following IHG standards of aggressive hospitality and adhering to guidelines and procedures. Essential Functions: Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Follow all cash handling and banking procedures to check out all customers efficiently. Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing. Take same day reservations and know how to enter a reservation into OPERA. Perform guest registration and room assignment and accommodate special requests of all customers. Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Handle mail and messages properly and on a confidential basis. Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures. Assist fellow associates in their jobs to ensure that all jobs are done on time. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to work schedule. Use your PMS password with discretion; log off the terminal when leaving the area. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. Ensure proper credit when checking out guests and provide the guests with a 0 balance folio. Handle late charges according to the procedure. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Report any unusual occurrences or requests to the manager. At all times strive to represent IHG in the most professional manner. Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. Must be able to maintain confidentiality of information. Skills: Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Computer literate, have a professional yet friendly manner and good customer service skills. Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time. Physical Job Requirements: Read and visually verify information in a variety of formats; stand or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Front Desk shifts may vary between the hours of 7am and 11pm.

The Front Desk Clerk is responsible for: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay. Provides information regarding hotel facilities and guest accommodations. JOB RESPONSIBILITIES The Front Desk Clerk's primary responsibilities will include: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by obtaining data from the guest and/or reservations print out. Input information via computer or through a manual process. Confirm pertinent information, including number of guests and dates of stay. Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc. Provide folders containing room keys, non-verbally confirming the room number. Complete reservation requests utilizing similar format as check in process. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer or manual system. Promptly answer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Deliver mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances. Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency. Investigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest's satisfaction, obtain assistance from a supervisor or manager. Summon front service/bell assistance to escort guests to their rooms as appropriate. Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order. Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. Report suspicious persons or activity to a supervisor immediately. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Qualifications REQUIRED SKILLS AND ABILITY Handle guest registration and room assignments, accommodating special requests whenever possible. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand for long periods of time. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. REQUIRED EDUCATION AND EXPERIENCE Education - High school diploma required. Experience - Prior hospitality experience preferred. OnQ experience preferred. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Front Desk Associate/Van Driver The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Driving guests to and from the airport in the hotel shuttle van Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time All other duties as assigned

Guest Service Agent Seeking fun, energetic, service-oriented Guest Service Representatives to staff our hotel front desk. The ideal candidate for this position is detail-oriented and takes pride in providing a memorable experience for every guest. The Guest Service Representative position offers an opportunity to work alongside a group of professional, hard-working energetic people who are all empowered to do whatever it takes to deliver an exceptional guest experience. If you enjoy being recognized for a job well done and want to work with a great team, apply today! Operate the functional areas of guest registration and guest service to ensure guest satisfaction and maximum hotel profitability. Accurately balances all hotel income and expenses for 24 hour hotel operating period. ***Sign on bonus after 30 and 90 days*** Benefits include: - Dayforce Wallet - No need to wait 2 weeks for your pay. On demand access to your earned pay! - Competitive wages - Associate discount rates with hotels around the world - Essential Functions Arrives at work in a timely fashion and in accordance with the posted schedule. Abides by established uniform guidelines. Practices efficient and effective procedures. Reads and understands English to comply with function directions. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations. Maintains a “can do” and “guest first” attitude at all times. Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed. Organize, confirm, process, and conduct all guest check-ins/check-outs, reservations, requests, changes, and cancellations. Activate and provide room keys. Addresses guest requests complaints regarding service or equipment; relay as necessary. Provide appropriate compensation if necessary. Supply guests with area recommendations and directions as well as property amenities, services, hours of operation. Resolves complaints to the satisfaction of the guest. Assures requests are made in a timely manner. Knowledgeable on PMS as it pertains to functions of the front office. Maintains personal contact with customers (both internal and external) including daily interactions with guests. Prepares and presents packages according to guest reservations, notifies Front Desk Supervisor when inventory is low. Coordinates with housekeeping supervisor daily to ensure guests special requests are met. Provides wake up calls to guest rooms. Completes information on guest folios. Maintains proper credit card records. Provides completed folios via paper or email. Runs and review daily reports/logs; addresses any unresolved issues from previous shifts/days Works to meet or exceed benchmarked scores as it pertains to the front office. Properly stocks market items and notifies Front Desk Supervisor when inventory is low. Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established. Counts banks at beginning and end of shift; records accordingly. Takes control of lost and found as appropriate. Balances all room revenue and room expenses. Balances all room and tax charges. Completes designated cashier closing reports. Provides a shift report to the next shift. Sends shift report. All other duties assigned. Competency To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance Interpersonal - Maintains confidentiality Oral Communication - Responds well to questions Team Work - Contributes to building a positive team spirit Written Communication - Writes clearly and informatively; Able to read and interpret written information Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Organizational Support - Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media Adaptability - Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events Attendance/Punctuality - Is consistently at work and on time Dependability - Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate plan Initiative - Asks for and offers help when needed Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently Professionalism - Treats others with respect and consideration regardless of their status or position Quality - Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality Quantity - Meets productivity standards; Completes work in a timely manner Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.