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The differences between noc technicians and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a hardware technician. Additionally, a hardware technician has an average salary of $47,851, which is higher than the $45,884 average annual salary of a noc technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a hardware technician are customer service, technical support, and network printers.
| NOC Technician | Hardware Technician | |
| Yearly salary | $45,884 | $47,851 |
| Hourly rate | $22.06 | $23.01 |
| Growth rate | 5% | 10% |
| Number of jobs | 48,270 | 85,174 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
A hardware technician is typically in charge of providing technical support to clients or employees, ensuring efficiency and client satisfaction. In a company setting, a hardware technician is responsible for performing initial assessments on computer hardware, troubleshooting, diagnosing problems, and providing step by step solutions to solve the issues. They may also perform corrective repairs on problems and conduct regular maintenance checks to ensure the quality of equipment. Furthermore, as a hardware technician, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.
Noc technicians and hardware technicians have different pay scales, as shown below.
| NOC Technician | Hardware Technician | |
| Average salary | $45,884 | $47,851 |
| Salary range | Between $31,000 And $67,000 | Between $32,000 And $71,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Maryland | Delaware |
| Best paying company | Duquesne Light Company | Apple |
| Best paying industry | Professional | Technology |
There are a few differences between a noc technician and a hardware technician in terms of educational background:
| NOC Technician | Hardware Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between noc technicians' and hardware technicians' demographics:
| NOC Technician | Hardware Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 90.0% Female, 10.0% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |