Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between noc technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $45,884 average annual salary of a noc technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| NOC Technician | Lead Support Technician | |
| Yearly salary | $45,884 | $95,420 |
| Hourly rate | $22.06 | $45.88 |
| Growth rate | 5% | 10% |
| Number of jobs | 48,270 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 54% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Noc technicians and lead support technicians have different pay scales, as shown below.
| NOC Technician | Lead Support Technician | |
| Average salary | $45,884 | $95,420 |
| Salary range | Between $31,000 And $67,000 | Between $64,000 And $140,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Maryland | New Jersey |
| Best paying company | Duquesne Light Company | |
| Best paying industry | Professional | Technology |
There are a few differences between a noc technician and a lead support technician in terms of educational background:
| NOC Technician | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 54% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc technicians' and lead support technicians' demographics:
| NOC Technician | Lead Support Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |