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The differences between noc technicians and noc engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a noc engineer. Additionally, a noc engineer has an average salary of $64,721, which is higher than the $45,884 average annual salary of a noc technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a noc engineer are customer service, troubleshoot, and network operations.
| NOC Technician | NOC Engineer | |
| Yearly salary | $45,884 | $64,721 |
| Hourly rate | $22.06 | $31.12 |
| Growth rate | 5% | 5% |
| Number of jobs | 48,270 | 64,038 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Average age | 43 | 43 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
A network operation center engineer or NOC engineer is an individual who is responsible for managing and monitoring a network from any centralized location. Working with other IT professionals, NOC engineers must enhance the route performance by resolving any issues concerning the network and by using standard procedures to troubleshoot. They are required to maintain communication with vendors and the team to ensure that they remain updated on any issues. NOC engineers should also be knowledgeable in hardware configuration, including firewalls and routers.
Noc technicians and noc engineers have different pay scales, as shown below.
| NOC Technician | NOC Engineer | |
| Average salary | $45,884 | $64,721 |
| Salary range | Between $31,000 And $67,000 | Between $45,000 And $92,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Maryland | California |
| Best paying company | Duquesne Light Company | PayPal |
| Best paying industry | Professional | Technology |
There are a few differences between a noc technician and a noc engineer in terms of educational background:
| NOC Technician | NOC Engineer | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Most common major | Computer Information Systems | Electrical Engineering |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between noc technicians' and noc engineers' demographics:
| NOC Technician | NOC Engineer | |
| Average age | 43 | 43 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 90.6% Female, 9.4% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 8.3% Unknown, 5.0% Hispanic or Latino, 12.0% Asian, 12.5% White, 61.9% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 9% | 9% |