Operation supervisor vs service supervisor

The differences between operation supervisors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an operation supervisor, becoming a service supervisor takes usually requires 4-6 years. Additionally, an operation supervisor has an average salary of $57,279, which is higher than the $52,539 average annual salary of a service supervisor.

The top three skills for an operation supervisor include logistics, safety procedures and OSHA. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Operation supervisor vs service supervisor overview

	Operation Supervisor	Service Supervisor
Yearly salary	$57,279	$52,539
Hourly rate	$27.54	$25.26
Growth rate	6%	6%
Number of jobs	94,116	77,954
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 53%
Average age	46	47
Years of experience	2	6

What does an operation supervisor do?

Operations supervisors manage a specific operations-related team or department. They ensure that all the agreed-upon key performance indicators are being met. They also address any performance challenges and strategize on how to improve different areas in the team. They communicate team goals and balance the organization's requirements with the team's profile. Operations supervisors also manage the employees under their department. They hire for vacancies and train new employees. They also ensure that employees are properly coached for improvement. Operations supervisors are expected to be strategic, personable, and good communicators.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Operation supervisor vs service supervisor salary

Operation supervisors and service supervisors have different pay scales, as shown below.

	Operation Supervisor	Service Supervisor
Average salary	$57,279	$52,539
Salary range	Between $37,000 And $87,000	Between $34,000 And $80,000
Highest paying City	Kansas City, KS	New York, NY
Highest paying state	Louisiana	New York
Best paying company	Ropes & Gray	Apple
Best paying industry	Finance	-

Differences between operation supervisor and service supervisor education

There are a few differences between an operation supervisor and a service supervisor in terms of educational background:

	Operation Supervisor	Service Supervisor
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	Stanford University	California State University - Bakersfield

Operation supervisor vs service supervisor demographics

Here are the differences between operation supervisors' and service supervisors' demographics:

	Operation Supervisor	Service Supervisor
Average age	46	47
Gender ratio	Male, 70.8% Female, 29.2%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 12.3% Unknown, 4.1% Hispanic or Latino, 18.5% Asian, 4.6% White, 59.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	6%	8%

Differences between operation supervisor and service supervisor duties and responsibilities

Operation supervisor example responsibilities.

Manage labor and operating expenses to meet budget goals by utilizing KRONOS.
Manage the safety, quality, productivity, OEE, yields, & continuous improvement.
Manage the proper preparation of equipment for mechanical work as well as proper utilization of LOTO system.
Serve as member of HAZMAT team and manage all training, orientation and safety programs for entire facility.
Manage all inbound and outbound of product/inventory, and keep accurate counts in AS400 P.K.M.S warehouse management software.
Manage daily activities of up to 15 staff and up to 50 students at youth rehabilitation boarding facility.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Operation supervisor vs service supervisor skills

Common operation supervisor skills

Logistics, 7%
Safety Procedures, 7%
OSHA, 6%
Payroll, 5%
Customer Satisfaction, 5%
Continuous Improvement, 4%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Operation Supervisor
Operation Supervisor vs Service Supervisor

Updated January 8, 2025

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