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The differences between operations support representatives and operations support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support representative and an operations support specialist. Additionally, an operations support specialist has an average salary of $44,233, which is higher than the $39,977 average annual salary of an operations support representative.
The top three skills for an operations support representative include operations support, data entry and customer service. The most important skills for an operations support specialist are operations support, customer service, and data entry.
| Operations Support Representative | Operations Support Specialist | |
| Yearly salary | $39,977 | $44,233 |
| Hourly rate | $19.22 | $21.27 |
| Growth rate | 10% | 10% |
| Number of jobs | 132,697 | 176,034 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support specialist is an administrative support role within operations and may cover roles like customer representatives or operations research analysts. You will be responsible for ensuring effective and efficient operations by reviewing and tracking processes and identifying problems. Within the larger operations team, operations support specialist assist in finding ways to improve processes. Operations support specialists work to optimize operations to better meet the needs of customers by assisting in information gathering and analysis.
The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.
Operations support representatives and operations support specialists have different pay scales, as shown below.
| Operations Support Representative | Operations Support Specialist | |
| Average salary | $39,977 | $44,233 |
| Salary range | Between $23,000 And $69,000 | Between $27,000 And $71,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | KLA |
| Best paying industry | - | Automotive |
There are a few differences between an operations support representative and an operations support specialist in terms of educational background:
| Operations Support Representative | Operations Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support representatives' and operations support specialists' demographics:
| Operations Support Representative | Operations Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 37.2% Female, 62.8% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |