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The differences between operations support representatives and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support representative and a service support specialist. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $39,977 average annual salary of an operations support representative.
The top three skills for an operations support representative include operations support, data entry and customer service. The most important skills for a service support specialist are customer service, support services, and social work.
| Operations Support Representative | Service Support Specialist | |
| Yearly salary | $39,977 | $43,538 |
| Hourly rate | $19.22 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 132,697 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support specialist is an administrative support role within operations and may cover roles like customer representatives or operations research analysts. You will be responsible for ensuring effective and efficient operations by reviewing and tracking processes and identifying problems. Within the larger operations team, operations support specialist assist in finding ways to improve processes. Operations support specialists work to optimize operations to better meet the needs of customers by assisting in information gathering and analysis.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Operations support representatives and service support specialists have different pay scales, as shown below.
| Operations Support Representative | Service Support Specialist | |
| Average salary | $39,977 | $43,538 |
| Salary range | Between $23,000 And $69,000 | Between $26,000 And $72,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Connecticut |
| Best paying company | - | Cheniere Energy |
| Best paying industry | - | Technology |
There are a few differences between an operations support representative and a service support specialist in terms of educational background:
| Operations Support Representative | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support representatives' and service support specialists' demographics:
| Operations Support Representative | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 37.2% Female, 62.8% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |