Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between operations support representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an operations support representative, becoming a support representative takes usually requires 6-12 months. Additionally, an operations support representative has an average salary of $39,977, which is higher than the $33,372 average annual salary of a support representative.
The top three skills for an operations support representative include operations support, data entry and customer service. The most important skills for a support representative are patients, customer service, and troubleshoot.
| Operations Support Representative | Support Representative | |
| Yearly salary | $39,977 | $33,372 |
| Hourly rate | $19.22 | $16.04 |
| Growth rate | 10% | -4% |
| Number of jobs | 132,697 | 246,710 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
An operations support specialist is an administrative support role within operations and may cover roles like customer representatives or operations research analysts. You will be responsible for ensuring effective and efficient operations by reviewing and tracking processes and identifying problems. Within the larger operations team, operations support specialist assist in finding ways to improve processes. Operations support specialists work to optimize operations to better meet the needs of customers by assisting in information gathering and analysis.
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
Operations support representatives and support representatives have different pay scales, as shown below.
| Operations Support Representative | Support Representative | |
| Average salary | $39,977 | $33,372 |
| Salary range | Between $23,000 And $69,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Santa Barbara, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | Accenture |
| Best paying industry | - | Technology |
There are a few differences between an operations support representative and a support representative in terms of educational background:
| Operations Support Representative | Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between operations support representatives' and support representatives' demographics:
| Operations Support Representative | Support Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 37.2% Female, 62.8% | Male, 44.4% Female, 55.6% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |