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The differences between operations support representatives and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support representative and a technical support representative. Additionally, an operations support representative has an average salary of $39,977, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for an operations support representative include operations support, data entry and customer service. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Operations Support Representative | Technical Support Representative | |
| Yearly salary | $39,977 | $34,758 |
| Hourly rate | $19.22 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 132,697 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support specialist is an administrative support role within operations and may cover roles like customer representatives or operations research analysts. You will be responsible for ensuring effective and efficient operations by reviewing and tracking processes and identifying problems. Within the larger operations team, operations support specialist assist in finding ways to improve processes. Operations support specialists work to optimize operations to better meet the needs of customers by assisting in information gathering and analysis.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Operations support representatives and technical support representatives have different pay scales, as shown below.
| Operations Support Representative | Technical Support Representative | |
| Average salary | $39,977 | $34,758 |
| Salary range | Between $23,000 And $69,000 | Between $27,000 And $44,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Maryland |
| Best paying company | - | HP |
| Best paying industry | - | Technology |
There are a few differences between an operations support representative and a technical support representative in terms of educational background:
| Operations Support Representative | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support representatives' and technical support representatives' demographics:
| Operations Support Representative | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 37.2% Female, 62.8% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |