Participant service representative vs client representative

The differences between participant service representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a participant service representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $32,368 average annual salary of a participant service representative.

The top three skills for a participant service representative include quality customer service, inbound calls and outbound calls. The most important skills for a client representative are customer service, phone calls, and client accounts.

Participant service representative vs client representative overview

	Participant Service Representative	Client Representative
Yearly salary	$32,368	$41,785
Hourly rate	$15.56	$20.09
Growth rate	-4%	-4%
Number of jobs	114,730	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

Participant service representative vs client representative salary

Participant service representatives and client representatives have different pay scales, as shown below.

	Participant Service Representative	Client Representative
Average salary	$32,368	$41,785
Salary range	Between $26,000 And $38,000	Between $28,000 And $60,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Technology

Differences between participant service representative and client representative education

There are a few differences between a participant service representative and a client representative in terms of educational background:

	Participant Service Representative	Client Representative
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Participant service representative vs client representative demographics

Here are the differences between participant service representatives' and client representatives' demographics:

	Participant Service Representative	Client Representative
Average age	40	40
Gender ratio	Male, 41.1% Female, 58.9%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 11.0% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 7.1% White, 56.7% American Indian and Alaska Native, 0.6%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between participant service representative and client representative duties and responsibilities

Participant service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Educate employees in the FMLA process.
Answer questions in regards to FMLA and payroll.
Act as primary liaison between AVP and assign key clientele.
Supervise multiple medical orders for largest AVP corporate account on a daily basis via telephone, fax and email.
Submit insurance claims; review and problem-solve return, dispute, or reject claims from Medicare and other third-party payers.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Participant service representative vs client representative skills

Common participant service representative skills

Quality Customer Service, 12%
Inbound Calls, 12%
Outbound Calls, 10%
Participant Inquiries, 6%
Assist Human Resources, 5%
Open Enrollment, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Participant Service Representative
Participant Service Representative vs Client Representative

Updated January 8, 2025

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