Participant service representative vs guest service representative

Differences between participant service representative and guest service representative duties and responsibilities

Participant service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Educate employees in the FMLA process.
• Answer questions in regards to FMLA and payroll.
• Act as primary liaison between AVP and assign key clientele.
• Supervise multiple medical orders for largest AVP corporate account on a daily basis via telephone, fax and email.
• Submit insurance claims; review and problem-solve return, dispute, or reject claims from Medicare and other third-party payers.
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Guest service representative example responsibilities.

• Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
• Provide energetic and enthusiastic customer service to VIP clientele.
• Operate PBX system including mail/message service; for hotel reservations
• Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
• Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
• Operate machinery for pools and slides and CPR certify
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