Participant service representative vs player services representative

The differences between participant service representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a participant service representative and a player services representative. Additionally, a participant service representative has an average salary of $32,368, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a participant service representative include quality customer service, inbound calls and outbound calls. The most important skills for a player services representative are guest service, data entry, and customer service.

Participant service representative vs player services representative overview

	Participant Service Representative	Player Services Representative
Yearly salary	$32,368	$28,843
Hourly rate	$15.56	$13.87
Growth rate	-4%	-4%
Number of jobs	114,730	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Participant service representative vs player services representative salary

Participant service representatives and player services representatives have different pay scales, as shown below.

	Participant Service Representative	Player Services Representative
Average salary	$32,368	$28,843
Salary range	Between $26,000 And $38,000	Between $22,000 And $36,000
Highest paying City	-	Sacramento, CA
Highest paying state	-	Massachusetts
Best paying company	-	Diablo Country Club
Best paying industry	-	Hospitality

Differences between participant service representative and player services representative education

There are a few differences between a participant service representative and a player services representative in terms of educational background:

	Participant Service Representative	Player Services Representative
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Participant service representative vs player services representative demographics

Here are the differences between participant service representatives' and player services representatives' demographics:

	Participant Service Representative	Player Services Representative
Average age	40	40
Gender ratio	Male, 41.1% Female, 58.9%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 11.0% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 7.1% White, 56.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between participant service representative and player services representative duties and responsibilities

Participant service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Educate employees in the FMLA process.
Answer questions in regards to FMLA and payroll.
Act as primary liaison between AVP and assign key clientele.
Supervise multiple medical orders for largest AVP corporate account on a daily basis via telephone, fax and email.
Submit insurance claims; review and problem-solve return, dispute, or reject claims from Medicare and other third-party payers.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Participant service representative vs player services representative skills

Common participant service representative skills

Quality Customer Service, 12%
Inbound Calls, 12%
Outbound Calls, 10%
Participant Inquiries, 6%
Assist Human Resources, 5%
Open Enrollment, 4%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Office and Administrative Industry
Participant Service Representative
Participant Service Representative vs Player Services Representative

Updated January 8, 2025

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