Passenger relations representative vs call center representative

The differences between passenger relations representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger relations representative and a call center representative. Additionally, a passenger relations representative has an average salary of $42,125, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a passenger relations representative include customer service, reservations and powerpoint. The most important skills for a call center representative are strong customer service, customer service, and patients.

Passenger relations representative vs call center representative overview

	Passenger Relations Representative	Call Center Representative
Yearly salary	$42,125	$31,549
Hourly rate	$20.25	$15.17
Growth rate	-4%	-4%
Number of jobs	106,267	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 67%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a passenger relations representative do?

A passenger relations representative is the customer-facing agent of a passenger services provider, the organization's link with its customers. The person's primary role is to communicate with passengers on behalf of a transport service provider. You will be the customer service representative whose responsibilities include talking passenger orders, providing information to passengers about services, processing bookings, and handling complaints. Passenger relations representatives are the ones who respond to customer queries and resolve any issues arising by clarifying information or escalating if need be.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Passenger relations representative vs call center representative salary

Passenger relations representatives and call center representatives have different pay scales, as shown below.

	Passenger Relations Representative	Call Center Representative
Average salary	$42,125	$31,549
Salary range	Between $33,000 And $53,000	Between $25,000 And $39,000
Highest paying City	Phoenix, AZ	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Massachusetts Institute of Technology	University of California, Berkeley
Best paying industry	Hospitality	Finance

Differences between passenger relations representative and call center representative education

There are a few differences between a passenger relations representative and a call center representative in terms of educational background:

	Passenger Relations Representative	Call Center Representative
Most common degree	Bachelor's Degree, 67%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Passenger relations representative vs call center representative demographics

Here are the differences between passenger relations representatives' and call center representatives' demographics:

	Passenger Relations Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 33.4% Female, 66.6%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.5% Asian, 6.7% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger relations representative and call center representative duties and responsibilities

Passenger relations representative example responsibilities.

Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Use of CRS system to track and maintain all consumer relation calls.
Document detail product complaints in Salesforce and provide appropriate reimbursement in compliance with FDA standards.
Design PowerPoint slide presentations for county commissioner's land-use voting meetings, as well as CEO's presentations.
Design and produce program brochures and PowerPoint presentation used for marketing.
Train to immediately recognize various commercial and government plans and redirect patients, as necessary, to correct medical facility.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Passenger relations representative vs call center representative skills

Common passenger relations representative skills

Customer Service, 17%
Reservations, 15%
PowerPoint, 13%
Strong Customer Service, 11%
Business Relationships, 5%
Inbound Calls, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Passenger Relations Representative
Passenger Relations Representative vs Call Center Representative

Updated January 8, 2025

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