Patient partner vs patient account manager

Differences between patient partner and patient account manager duties and responsibilities

Patient partner example responsibilities.

• Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
• Verify and confirm CPT codes for correct sleep study, verify that the referral and scripts are sign.
• Collaborate with health care team (s) provide concurrent review and identify ICD-9 and CPT billing codes.
• Listen carefully for key concerns of patients and respond accordingly.
• Provide assistance in directing and escorting non-emergency patients to other designations throughout the hospital setting.
• Comply with HIPPA and OSHA protocol guidelines and demonstrate a professional level of confidentiality in regard to all patient/facility affairs
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Patient account manager example responsibilities.

• Manage CLIA certify laboratory ensuring quality and proficiency standards of several non-waive proficiency tests.
• Manage the credentialing of all new providers by ensuring that their Medicare and Medicaid applications are complete accurately and timely.
• Manage all medical billing relate operations including insurance and Medicaid verification, coding, accounts receivable, billing and collections.
• Manage major transformation by creating/designing and implementing new EHR operating system providing communications, training and technical support throughout the process.
• Enter demographics and work on EOB's.
• Move the general surgery clinic from one location to another on campus.
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