Patient partner vs patient care representative

Differences between patient partner and patient care representative duties and responsibilities

Patient partner example responsibilities.

• Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
• Verify and confirm CPT codes for correct sleep study, verify that the referral and scripts are sign.
• Collaborate with health care team (s) provide concurrent review and identify ICD-9 and CPT billing codes.
• Listen carefully for key concerns of patients and respond accordingly.
• Provide assistance in directing and escorting non-emergency patients to other designations throughout the hospital setting.
• Comply with HIPPA and OSHA protocol guidelines and demonstrate a professional level of confidentiality in regard to all patient/facility affairs
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Patient care representative example responsibilities.

• Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
• Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
• Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
• Interview patients to gather information pertinent to their Medicaid application.
• Screen, identify, and enter ICD-9 coding from treatment record forms.
• Maintain patient confidentiality and follow HIPAA rules.
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