Patient partner vs patient service specialist

Differences between patient partner and patient service specialist duties and responsibilities

Patient partner example responsibilities.

• Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
• Verify and confirm CPT codes for correct sleep study, verify that the referral and scripts are sign.
• Collaborate with health care team (s) provide concurrent review and identify ICD-9 and CPT billing codes.
• Listen carefully for key concerns of patients and respond accordingly.
• Provide assistance in directing and escorting non-emergency patients to other designations throughout the hospital setting.
• Comply with HIPPA and OSHA protocol guidelines and demonstrate a professional level of confidentiality in regard to all patient/facility affairs
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Patient service specialist example responsibilities.

• Benefit coverage eligibility or concerns for patients will be complete timely to achieve identify outcomes or solutions.
• Greet patients and visitors with warmth, compassion, and demonstrate commitment to exceptional service.
• Provide customer service to patients via registration, co-pay and co-insurance payment collection, appointment scheduling and telephone service
• Obtain patient demographic, billing, insurance, and other necessary intake information for patients seeking rehabilitation services.
• Screen, triage, register and verify a high volume of client eligibility and demographic data.
• Direct callers to appropriate personnel, and initiate a triage slip for response by medical personnel.
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