Patient partner vs registration specialist

Differences between patient partner and registration specialist duties and responsibilities

Patient partner example responsibilities.

• Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
• Verify and confirm CPT codes for correct sleep study, verify that the referral and scripts are sign.
• Collaborate with health care team (s) provide concurrent review and identify ICD-9 and CPT billing codes.
• Listen carefully for key concerns of patients and respond accordingly.
• Provide assistance in directing and escorting non-emergency patients to other designations throughout the hospital setting.
• Comply with HIPPA and OSHA protocol guidelines and demonstrate a professional level of confidentiality in regard to all patient/facility affairs
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Registration specialist example responsibilities.

• Attain and authenticate patient insurance information, counsel patients on changes in insurance policies, verify patient demographics.
• Help patients through the registration and admitting processes and also contribute to the PBX department.
• Input data entries for insurance billing; adding CPT codes and diagnosis from face sheets as patients arrive.
• Act as hospital PBX operator.
• Complete all charge entry, enter all CPT and ICD-9 codes for billing for multiple doctors each day.
• Enter patient information and verify information according to HIPAA regulations.
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