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Pc support manager vs desktop support analyst

The differences between pc support managers and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc support manager and a desktop support analyst. Additionally, a pc support manager has an average salary of $88,845, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a pc support manager include pc support, help-desk support and teleconferencing. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Pc support manager vs desktop support analyst overview

PC Support ManagerDesktop Support Analyst
Yearly salary$88,845$48,674
Hourly rate$42.71$23.40
Growth rate10%10%
Number of jobs69,68199,621
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Average age4242
Years of experience22

Pc support manager vs desktop support analyst salary

Pc support managers and desktop support analysts have different pay scales, as shown below.

PC Support ManagerDesktop Support Analyst
Average salary$88,845$48,674
Salary rangeBetween $58,000 And $134,000Between $36,000 And $65,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Cambridge Associates
Best paying industry-Finance

Differences between pc support manager and desktop support analyst education

There are a few differences between a pc support manager and a desktop support analyst in terms of educational background:

PC Support ManagerDesktop Support Analyst
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Pc support manager vs desktop support analyst demographics

Here are the differences between pc support managers' and desktop support analysts' demographics:

PC Support ManagerDesktop Support Analyst
Average age4242
Gender ratioMale, 77.5% Female, 22.5%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc support manager and desktop support analyst duties and responsibilities

Pc support manager example responsibilities.

  • Manage all VTC live video conferencing work with installation and setup of Polycom camera and FX/Spider phone voice over I.P.
  • Manage all their PC needs including Novell, Appleshare, electronic mail, network and local backups and all desktop support.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Include staffing, SLA objective setting and metrics trending.
  • Negotiate with vendors to adhere to establish technology and LAN budget.
  • Configure remote assistance and desktop connection over the LAN using policy.
  • Show more

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Pc support manager vs desktop support analyst skills

Common pc support manager skills
  • Pc Support, 22%
  • Help-Desk Support, 16%
  • Teleconferencing, 13%
  • OS, 9%
  • Technical Issues, 9%
  • Virus Protection, 8%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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