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Pc support manager vs senior support specialist

The differences between pc support managers and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc support manager and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $88,845 average annual salary of a pc support manager.

The top three skills for a pc support manager include pc support, help-desk support and teleconferencing. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.

Pc support manager vs senior support specialist overview

PC Support ManagerSenior Support Specialist
Yearly salary$88,845$106,515
Hourly rate$42.71$51.21
Growth rate10%10%
Number of jobs69,681103,203
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 55%
Average age4242
Years of experience22

Pc support manager vs senior support specialist salary

Pc support managers and senior support specialists have different pay scales, as shown below.

PC Support ManagerSenior Support Specialist
Average salary$88,845$106,515
Salary rangeBetween $58,000 And $134,000Between $71,000 And $159,000
Highest paying City-Piscataway, NJ
Highest paying state-New Jersey
Best paying company-Eclaro
Best paying industry-Manufacturing

Differences between pc support manager and senior support specialist education

There are a few differences between a pc support manager and a senior support specialist in terms of educational background:

PC Support ManagerSenior Support Specialist
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 55%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Pc support manager vs senior support specialist demographics

Here are the differences between pc support managers' and senior support specialists' demographics:

PC Support ManagerSenior Support Specialist
Average age4242
Gender ratioMale, 77.5% Female, 22.5%Male, 61.2% Female, 38.8%
Race ratioBlack or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc support manager and senior support specialist duties and responsibilities

Pc support manager example responsibilities.

  • Manage all VTC live video conferencing work with installation and setup of Polycom camera and FX/Spider phone voice over I.P.
  • Manage all their PC needs including Novell, Appleshare, electronic mail, network and local backups and all desktop support.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Include staffing, SLA objective setting and metrics trending.
  • Negotiate with vendors to adhere to establish technology and LAN budget.
  • Configure remote assistance and desktop connection over the LAN using policy.
  • Show more

Senior support specialist example responsibilities.

  • Manage UNIX OS technical documentation and marketing materials.
  • Maintain desktop encryption keys for all company laptops.
  • Implement desktop and laptop encryption applications in NY area offices.
  • Oversee the backing up of company data and creation of PC images for each type of machine.
  • Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
  • Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
  • Show more

Pc support manager vs senior support specialist skills

Common pc support manager skills
  • Pc Support, 22%
  • Help-Desk Support, 16%
  • Teleconferencing, 13%
  • OS, 9%
  • Technical Issues, 9%
  • Virus Protection, 8%
Common senior support specialist skills
  • Customer Service, 18%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Data Entry, 5%
  • Computer System, 3%

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