Player services representative vs enrollment representative

The differences between player services representatives and enrollment representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and an enrollment representative. Additionally, an enrollment representative has an average salary of $31,463, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for an enrollment representative are home health, customer service, and data entry.

Player services representative vs enrollment representative overview

	Player Services Representative	Enrollment Representative
Yearly salary	$28,843	$31,463
Hourly rate	$13.87	$15.13
Growth rate	-4%	-4%
Number of jobs	218,951	185,567
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does an enrollment representative do?

An enrollment representative directly communicates with clients when it comes to enrollment programs. Although their duties vary on their place or industry of employment, it typically includes helping enrollees understand the program requirements and rules, reaching out to enrollees to provide updates, gathering and processing applications, answering inquiries, and collecting payments when necessary. They also perform clerical tasks such as preparing and processing documents, updating databases, and maintaining records. Moreover, an enrollment representative must maintain an active communication line with staff for a smooth and efficient workflow.

Player services representative vs enrollment representative salary

Player services representatives and enrollment representatives have different pay scales, as shown below.

	Player Services Representative	Enrollment Representative
Average salary	$28,843	$31,463
Salary range	Between $22,000 And $36,000	Between $25,000 And $38,000
Highest paying City	Sacramento, CA	Temecula, CA
Highest paying state	Massachusetts	California
Best paying company	Diablo Country Club	Curry College
Best paying industry	Hospitality	Non Profits

Differences between player services representative and enrollment representative education

There are a few differences between a player services representative and an enrollment representative in terms of educational background:

	Player Services Representative	Enrollment Representative
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Player services representative vs enrollment representative demographics

Here are the differences between player services representatives' and enrollment representatives' demographics:

	Player Services Representative	Enrollment Representative
Average age	40	40
Gender ratio	Male, 35.6% Female, 64.4%	Male, 29.1% Female, 70.9%
Race ratio	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between player services representative and enrollment representative duties and responsibilities

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Enrollment representative example responsibilities.

Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
Audit all tickets for proper labs, correct ICD-9 coding and CPT coding.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Resolve claims by verifying CPT and ICD-9 coding and the expected reimbursement per contractual agreements with varying insurance providers.
Proofread any errors than may occur, fax, file, track all PCP forms
Adhere to all key audit controls and comply with all establish standards associate with HIPAA, SOX and SAS70.

Player services representative vs enrollment representative skills

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

Common enrollment representative skills

Home Health, 22%
Customer Service, 18%
Data Entry, 10%
Patients, 6%
CMS, 4%
Enrollment Process, 4%

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Player Services Representative
Player Services Representative vs Enrollment Representative

Updated January 8, 2025

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