Player services representative vs phone representative

The differences between player services representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Player services representative vs phone representative overview

	Player Services Representative	Phone Representative
Yearly salary	$28,843	$42,827
Hourly rate	$13.87	$20.59
Growth rate	-4%	-4%
Number of jobs	218,951	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Player services representative vs phone representative salary

Player services representatives and phone representatives have different pay scales, as shown below.

	Player Services Representative	Phone Representative
Average salary	$28,843	$42,827
Salary range	Between $22,000 And $36,000	Between $26,000 And $68,000
Highest paying City	Sacramento, CA	Norco, CA
Highest paying state	Massachusetts	California
Best paying company	Diablo Country Club	Press Ganey
Best paying industry	Hospitality	Health Care

Differences between player services representative and phone representative education

There are a few differences between a player services representative and a phone representative in terms of educational background:

	Player Services Representative	Phone Representative
Most common degree	Bachelor's Degree, 35%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Player services representative vs phone representative demographics

Here are the differences between player services representatives' and phone representatives' demographics:

	Player Services Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 35.6% Female, 64.4%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between player services representative and phone representative duties and responsibilities

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Player services representative vs phone representative skills

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Player Services Representative
Player Services Representative vs Phone Representative

Updated January 8, 2025

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