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Player services representative vs service center representative

The differences between player services representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a service center representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a service center representative are patients, HR, and customer calls.

Player services representative vs service center representative overview

Player Services RepresentativeService Center Representative
Yearly salary$28,843$33,420
Hourly rate$13.87$16.07
Growth rate-4%-4%
Number of jobs218,951196,101
Job satisfaction--
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 56%
Average age4040
Years of experience1212

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does a service center representative do?

A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.

Player services representative vs service center representative salary

Player services representatives and service center representatives have different pay scales, as shown below.

Player Services RepresentativeService Center Representative
Average salary$28,843$33,420
Salary rangeBetween $22,000 And $36,000Between $26,000 And $41,000
Highest paying CitySacramento, CAAlameda, CA
Highest paying stateMassachusettsCalifornia
Best paying companyDiablo Country ClubCisco
Best paying industryHospitalityInsurance

Differences between player services representative and service center representative education

There are a few differences between a player services representative and a service center representative in terms of educational background:

Player Services RepresentativeService Center Representative
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common college--

Player services representative vs service center representative demographics

Here are the differences between player services representatives' and service center representatives' demographics:

Player Services RepresentativeService Center Representative
Average age4040
Gender ratioMale, 35.6% Female, 64.4%Male, 30.6% Female, 69.4%
Race ratioBlack or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between player services representative and service center representative duties and responsibilities

Player services representative example responsibilities.

  • Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
  • Experience with AS400 systems, CMS and LMS.
  • Assist seniors on their Medicare coverage and premiums.
  • Review and maintain DMV policy and procedure manual.
  • Operate a POS system to process and itemize admissions.
  • Serve as subject matter expert for transportation master data integrity in TMS.
  • Show more

Service center representative example responsibilities.

  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
  • Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
  • Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
  • Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
  • Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).
  • Show more

Player services representative vs service center representative skills

Common player services representative skills
  • Guest Service, 15%
  • Data Entry, 11%
  • Customer Service, 9%
  • Casino Floor, 8%
  • Reservations, 6%
  • Excellent Guest, 6%
Common service center representative skills
  • Patients, 14%
  • HR, 6%
  • Customer Calls, 5%
  • Phone Calls, 4%
  • Data Entry, 4%
  • Multitasking, 4%

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