Player services representative vs support representative

The differences between player services representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a support representative. Additionally, a support representative has an average salary of $33,372, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a support representative are patients, customer service, and troubleshoot.

Player services representative vs support representative overview

	Player Services Representative	Support Representative
Yearly salary	$28,843	$33,372
Hourly rate	$13.87	$16.04
Growth rate	-4%	-4%
Number of jobs	218,951	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Player services representative vs support representative salary

Player services representatives and support representatives have different pay scales, as shown below.

	Player Services Representative	Support Representative
Average salary	$28,843	$33,372
Salary range	Between $22,000 And $36,000	Between $26,000 And $42,000
Highest paying City	Sacramento, CA	Santa Barbara, CA
Highest paying state	Massachusetts	Alaska
Best paying company	Diablo Country Club	Accenture
Best paying industry	Hospitality	Technology

Differences between player services representative and support representative education

There are a few differences between a player services representative and a support representative in terms of educational background:

	Player Services Representative	Support Representative
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Player services representative vs support representative demographics

Here are the differences between player services representatives' and support representatives' demographics:

	Player Services Representative	Support Representative
Average age	40	40
Gender ratio	Male, 35.6% Female, 64.4%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between player services representative and support representative duties and responsibilities

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Player services representative vs support representative skills

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Player Services Representative
Player Services Representative vs Support Representative

Updated January 8, 2025

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