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Process associate vs claims assistant

The differences between process associates and claims assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a process associate, becoming a claims assistant takes usually requires 2-4 years. Additionally, a process associate has an average salary of $37,954, which is higher than the $36,487 average annual salary of a claims assistant.

The top three skills for a process associate include patients, customer service and extraction. The most important skills for a claims assistant are customer service, data entry, and photocopying.

Process associate vs claims assistant overview

Process AssociateClaims Assistant
Yearly salary$37,954$36,487
Hourly rate$18.25$17.54
Growth rate-5%-3%
Number of jobs27,4088,971
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 43%
Average age5144
Years of experience64

What does a process associate do?

Process Associates are responsible for maintaining, monitoring, and improving the production processes for manufacturing organizations. They are responsible for inspecting existing processes to guide system upgrades, servicing production equipment, maintaining supplies and inventory, and adhering to safety and quality regulations for production processes. Process associates also write production process reports and help to troubleshoot issues pertinent to processes. They must be detailed oriented and possess technical knowledge of mechanical processes. A goof process associate will maintain the smooth running to achieve cost reduction and production rate improvement.

What does a claims assistant do?

A claims assistant takes tasks to support staff in processing insurance claims. Claims assistants manage correspondence, take phone calls, do paperwork, and type documents. Also called insurance claim clerks, the assistants do clerical and administrative tasks. They assist professionals working for financial services enterprises, medical providers, and insurance enterprises. Among the skills they need are strong communication skills, data entry, customer service, attention to detail, and knowledge about insurance. They are also expected to have management skills.

Process associate vs claims assistant salary

Process associates and claims assistants have different pay scales, as shown below.

Process AssociateClaims Assistant
Average salary$37,954$36,487
Salary rangeBetween $22,000 And $63,000Between $30,000 And $44,000
Highest paying CitySouth San Francisco, CAHartford, CT
Highest paying stateCaliforniaConnecticut
Best paying companyMcKinsey & Company IncNational General Insurance
Best paying industry-Government

Differences between process associate and claims assistant education

There are a few differences between a process associate and a claims assistant in terms of educational background:

Process AssociateClaims Assistant
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeUniversity of Pennsylvania-

Process associate vs claims assistant demographics

Here are the differences between process associates' and claims assistants' demographics:

Process AssociateClaims Assistant
Average age5144
Gender ratioMale, 43.3% Female, 56.7%Male, 19.5% Female, 80.5%
Race ratioBlack or African American, 6.9% Unknown, 4.0% Hispanic or Latino, 14.7% Asian, 6.6% White, 67.2% American Indian and Alaska Native, 0.6%Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%
LGBT Percentage7%11%

Differences between process associate and claims assistant duties and responsibilities

Process associate example responsibilities.

  • Manage large scale MVS/ESA, VM & UNIX computer systems.
  • Manage all aspects of the shipping dock, including TDR, truck arrival/departure scheduling, and associate dock assignments.
  • Manage and operate departmental HPLC equipment.
  • Manage distillation process to determine product specification compliance, and prepare unit for shutdown or turnaround process.
  • Design layouts on the front-end using JavaScript, HTML, and CSS.
  • Manufacture sterile commercial human blood therapeutics in an ISO 5 clean room within BSC per FDA requirements.
  • Show more

Claims assistant example responsibilities.

  • Manage adding and removing vendors through claims automate system to ensure they are in compliance with IRS regulations.
  • Process all HMO member reimbursements.
  • Create and provide weekly/monthly reports and PowerPoint presentations.
  • Coordinate daily operations such as updating litigation calendars and client data files.
  • Maintain a diary of complex, high dollar exposure, politically sensitive and high-visibility litigation claims.
  • Process various compensation benefits applications for veterans in compliance with organizational laws, federal laws, rules and regulations.
  • Show more

Process associate vs claims assistant skills

Common process associate skills
  • Patients, 17%
  • Customer Service, 9%
  • Extraction, 8%
  • Business Process, 8%
  • Data Entry, 8%
  • HR, 7%
Common claims assistant skills
  • Customer Service, 23%
  • Data Entry, 12%
  • Photocopying, 6%
  • Insurance Claims, 5%
  • Insurance Adjusters, 5%
  • Veterans, 4%

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