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The differences between product support managers and customer support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support manager, becoming a customer support manager takes usually requires 4-6 years. Additionally, a product support manager has an average salary of $96,155, which is higher than the $91,598 average annual salary of a customer support manager.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a customer support manager are project management, CRM, and technical support.
| Product Support Manager | Customer Support Manager | |
| Yearly salary | $96,155 | $91,598 |
| Hourly rate | $46.23 | $44.04 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,410 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Product support managers and customer support managers have different pay scales, as shown below.
| Product Support Manager | Customer Support Manager | |
| Average salary | $96,155 | $91,598 |
| Salary range | Between $68,000 And $134,000 | Between $64,000 And $130,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Apple | Amazon |
| Best paying industry | Technology | Finance |
There are a few differences between a product support manager and a customer support manager in terms of educational background:
| Product Support Manager | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between product support managers' and customer support managers' demographics:
| Product Support Manager | Customer Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |