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The differences between product support managers and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support manager and a desktop support analyst. Additionally, a product support manager has an average salary of $96,155, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Product Support Manager | Desktop Support Analyst | |
| Yearly salary | $96,155 | $48,674 |
| Hourly rate | $46.23 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,410 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Product support managers and desktop support analysts have different pay scales, as shown below.
| Product Support Manager | Desktop Support Analyst | |
| Average salary | $96,155 | $48,674 |
| Salary range | Between $68,000 And $134,000 | Between $36,000 And $65,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Apple | Cambridge Associates |
| Best paying industry | Technology | Finance |
There are a few differences between a product support manager and a desktop support analyst in terms of educational background:
| Product Support Manager | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between product support managers' and desktop support analysts' demographics:
| Product Support Manager | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |