Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between product support managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support manager, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $96,155 average annual salary of a product support manager.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Product Support Manager | Information Technology Support Manager | |
| Yearly salary | $96,155 | $104,424 |
| Hourly rate | $46.23 | $50.20 |
| Growth rate | 10% | 16% |
| Number of jobs | 147,410 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Product support managers and information technology support managers have different pay scales, as shown below.
| Product Support Manager | Information Technology Support Manager | |
| Average salary | $96,155 | $104,424 |
| Salary range | Between $68,000 And $134,000 | Between $76,000 And $142,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Apple | Clinica Sierra Vista |
| Best paying industry | Technology | Finance |
There are a few differences between a product support manager and an information technology support manager in terms of educational background:
| Product Support Manager | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support managers' and information technology support managers' demographics:
| Product Support Manager | Information Technology Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |