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The differences between product support managers and managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support manager, becoming a manager takes usually requires 4-6 years. Additionally, a product support manager has an average salary of $96,155, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a manager are customer service, payroll, and food safety.
| Product Support Manager | Manager | |
| Yearly salary | $96,155 | $58,651 |
| Hourly rate | $46.23 | $28.20 |
| Growth rate | 10% | 6% |
| Number of jobs | 147,410 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 49% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Product support managers and managers have different pay scales, as shown below.
| Product Support Manager | Manager | |
| Average salary | $96,155 | $58,651 |
| Salary range | Between $68,000 And $134,000 | Between $37,000 And $92,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | California | New Jersey |
| Best paying company | Apple | - |
| Best paying industry | Technology | Finance |
There are a few differences between a product support manager and a manager in terms of educational background:
| Product Support Manager | Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between product support managers' and managers' demographics:
| Product Support Manager | Manager | |
| Average age | 42 | 44 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |