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The differences between product support managers and operations support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support manager, becoming an operations support manager takes usually requires 4-6 years. Additionally, a product support manager has an average salary of $96,155, which is higher than the $79,730 average annual salary of an operations support manager.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for an operations support manager are customer service, project management, and human resources.
| Product Support Manager | Operations Support Manager | |
| Yearly salary | $96,155 | $79,730 |
| Hourly rate | $46.23 | $38.33 |
| Growth rate | 10% | 6% |
| Number of jobs | 147,410 | 376,894 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Product support managers and operations support managers have different pay scales, as shown below.
| Product Support Manager | Operations Support Manager | |
| Average salary | $96,155 | $79,730 |
| Salary range | Between $68,000 And $134,000 | Between $47,000 And $133,000 |
| Highest paying City | San Francisco, CA | San Bruno, CA |
| Highest paying state | California | California |
| Best paying company | Apple | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a product support manager and an operations support manager in terms of educational background:
| Product Support Manager | Operations Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between product support managers' and operations support managers' demographics:
| Product Support Manager | Operations Support Manager | |
| Average age | 42 | 44 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 64.8% Female, 35.2% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |