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The differences between product support managers and senior product managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support manager, becoming a senior product manager takes usually requires 8-10 years. Additionally, a senior product manager has an average salary of $133,868, which is higher than the $96,155 average annual salary of a product support manager.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a senior product manager are product management, cloud, and product strategy.
| Product Support Manager | Senior Product Manager | |
| Yearly salary | $96,155 | $133,868 |
| Hourly rate | $46.23 | $64.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,410 | 119,025 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 72% |
| Average age | 42 | 39 |
| Years of experience | 2 | 10 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
A senior product manager oversees the workflow and workforce involved in product and service development, ensuring a high return for its investments. They are primarily responsible for assessing and providing recommendations, producing review and reference documents, and obtaining feedback from consumers and high-ranking company personnel. Furthermore, as a senior product manager, they must lead a group of product managers, motivating and supervising them in their joint effort to accomplish goals according to the company's standards and policies.
Product support managers and senior product managers have different pay scales, as shown below.
| Product Support Manager | Senior Product Manager | |
| Average salary | $96,155 | $133,868 |
| Salary range | Between $68,000 And $134,000 | Between $98,000 And $182,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Apple | Roku |
| Best paying industry | Technology | Start-up |
There are a few differences between a product support manager and a senior product manager in terms of educational background:
| Product Support Manager | Senior Product Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Georgia |
Here are the differences between product support managers' and senior product managers' demographics:
| Product Support Manager | Senior Product Manager | |
| Average age | 42 | 39 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 68.5% Female, 31.5% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 10% |