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The differences between product support managers and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support manager and a supervisor, technical support. Additionally, a product support manager has an average salary of $96,155, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.
| Product Support Manager | Supervisor, Technical Support | |
| Yearly salary | $96,155 | $87,039 |
| Hourly rate | $46.23 | $41.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,410 | 147,833 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Product support managers and supervisors, technical support have different pay scales, as shown below.
| Product Support Manager | Supervisor, Technical Support | |
| Average salary | $96,155 | $87,039 |
| Salary range | Between $68,000 And $134,000 | Between $62,000 And $121,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Apple | Applied Materials |
| Best paying industry | Technology | Finance |
There are a few differences between a product support manager and a supervisor, technical support in terms of educational background:
| Product Support Manager | Supervisor, Technical Support | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support managers' and supervisors, technical support' demographics:
| Product Support Manager | Supervisor, Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 74.6% Female, 25.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |