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The differences between product support managers and support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support manager, becoming a support manager takes usually requires 4-6 years. Additionally, a product support manager has an average salary of $96,155, which is higher than the $90,297 average annual salary of a support manager.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a support manager are project management, technical support, and powerpoint.
| Product Support Manager | Support Manager | |
| Yearly salary | $96,155 | $90,297 |
| Hourly rate | $46.23 | $43.41 |
| Growth rate | 10% | 6% |
| Number of jobs | 147,410 | 172,628 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Product support managers and support managers have different pay scales, as shown below.
| Product Support Manager | Support Manager | |
| Average salary | $96,155 | $90,297 |
| Salary range | Between $68,000 And $134,000 | Between $58,000 And $140,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | New York |
| Best paying company | Apple | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a product support manager and a support manager in terms of educational background:
| Product Support Manager | Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between product support managers' and support managers' demographics:
| Product Support Manager | Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 59.8% Female, 40.2% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |