Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between product support managers and support supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support manager, becoming a support supervisor takes usually requires 4-6 years. Additionally, a product support manager has an average salary of $96,155, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Product Support Manager | Support Supervisor | |
| Yearly salary | $96,155 | $47,047 |
| Hourly rate | $46.23 | $22.62 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,410 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 55% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Product support managers and support supervisors have different pay scales, as shown below.
| Product Support Manager | Support Supervisor | |
| Average salary | $96,155 | $47,047 |
| Salary range | Between $68,000 And $134,000 | Between $31,000 And $69,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Apple | Cisco |
| Best paying industry | Technology | Technology |
There are a few differences between a product support manager and a support supervisor in terms of educational background:
| Product Support Manager | Support Supervisor | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between product support managers' and support supervisors' demographics:
| Product Support Manager | Support Supervisor | |
| Average age | 42 | 47 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 8% |