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The differences between product support managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support manager and a technical support manager. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $96,155 average annual salary of a product support manager.
The top three skills for a product support manager include customer service, customer support and customer inquiries. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Product Support Manager | Technical Support Manager | |
| Yearly salary | $96,155 | $106,760 |
| Hourly rate | $46.23 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,410 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support managers are management professionals who are responsible for managing the activities related to product support for an organization. These managers must lead a team of professionals to meet all the objectives of the organization by ensuring product quality control and rectifying any potential issues. They are required to attend and participate in business meetings so that they can suggest innovative support strategies to increase the recognition of their products. Product support managers must also assist in resolving customer complaints by facilitating the communications between their clients and the organization.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Product support managers and technical support managers have different pay scales, as shown below.
| Product Support Manager | Technical Support Manager | |
| Average salary | $96,155 | $106,760 |
| Salary range | Between $68,000 And $134,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | California | California |
| Best paying company | Apple | BitGo |
| Best paying industry | Technology | Technology |
There are a few differences between a product support manager and a technical support manager in terms of educational background:
| Product Support Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support managers' and technical support managers' demographics:
| Product Support Manager | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.2% Female, 19.8% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.3% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |