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The differences between production support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support analyst and a customer support analyst. Additionally, a production support analyst has an average salary of $74,571, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a production support analyst include application support, management system and java. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Production Support Analyst | Customer Support Analyst | |
| Yearly salary | $74,571 | $65,147 |
| Hourly rate | $35.85 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 178,536 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A production support analyst is responsible for supporting the information technology team on improving network infrastructures, performing systems configurations, and resolving technical issues. Production support analysts inspect inconsistencies on network systems, strategizing techniques to stabilize and maintain the efficiency of various software applications and hardware tools. They analyze the current technology trends and look for opportunities to design new technology solutions that would maximize the company's productivity and improve business operations. A production support analyst also creates reports on system findings for reference, including recommendations to prevent the reoccurrence of glitches and defects.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Production support analysts and customer support analysts have different pay scales, as shown below.
| Production Support Analyst | Customer Support Analyst | |
| Average salary | $74,571 | $65,147 |
| Salary range | Between $61,000 And $90,000 | Between $42,000 And $99,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Meta | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between a production support analyst and a customer support analyst in terms of educational background:
| Production Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support analysts' and customer support analysts' demographics:
| Production Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.7% Female, 33.3% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 53.5% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |