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The differences between production support analysts and systems support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support analyst and a systems support analyst. Additionally, a systems support analyst has an average salary of $82,219, which is higher than the $74,571 average annual salary of a production support analyst.
The top three skills for a production support analyst include application support, management system and java. The most important skills for a systems support analyst are troubleshoot, customer service, and database.
| Production Support Analyst | Systems Support Analyst | |
| Yearly salary | $74,571 | $82,219 |
| Hourly rate | $35.85 | $39.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 178,536 | 161,168 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A production support analyst is responsible for supporting the information technology team on improving network infrastructures, performing systems configurations, and resolving technical issues. Production support analysts inspect inconsistencies on network systems, strategizing techniques to stabilize and maintain the efficiency of various software applications and hardware tools. They analyze the current technology trends and look for opportunities to design new technology solutions that would maximize the company's productivity and improve business operations. A production support analyst also creates reports on system findings for reference, including recommendations to prevent the reoccurrence of glitches and defects.
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Production support analysts and systems support analysts have different pay scales, as shown below.
| Production Support Analyst | Systems Support Analyst | |
| Average salary | $74,571 | $82,219 |
| Salary range | Between $61,000 And $90,000 | Between $58,000 And $114,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Delaware | Washington |
| Best paying company | Meta | Virtu Financial |
| Best paying industry | Finance | Finance |
There are a few differences between a production support analyst and a systems support analyst in terms of educational background:
| Production Support Analyst | Systems Support Analyst | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 61% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support analysts' and systems support analysts' demographics:
| Production Support Analyst | Systems Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.7% Female, 33.3% | Male, 70.4% Female, 29.6% |
| Race ratio | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 53.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |