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Program manager/quality assurance manager full time jobs

- 25 jobs
  • QA Manager - Food Manufacturing

    Warabeya North America Inc.

    Columbus, OH

    Job Description Job Title: QA Manager Location: Columbus, OH Job Type: Full-time To be filled by 1/1/2026 Reports to: Head of QA Plans, coordinates, and directs food safety and quality assurance (FSQA) program designed to ensure the safety and quality of products consistent with established standards for OH Plant. Duties for OH FSQA Department Plan and take an action for prevention and measures related to risks of quality management Tasks related to quality, labeling, and quality controls Enter and check the item labels including the shelf life Check the labeling to submit to SEI Confirm safety of product and materials on steps of product development Check the quality of products before shipping Check food safety and quality management of production process Analyze food allergens and radioactivity test of products and materials Make, change, and manage the quality assurance system manuals (GMAP, HACCEP, SSOP) Tasks related to sanitation of plant equipment and machines Handle and coordinate the food safety inspection and quality assurance Handle and coordinate for the government institutes such as USDA, FDA, Local Health Department Handle and coordinate for the inspection from Customer (SEI) Collect and analyze the claims from Customers, and make improvements Handle recalls Plan and perform education related to quality assurance (GMP) Check the consistency of data of Food Hub Tasks related to risk management (disasters, accidents) Research on paperless solutions for daily QA tasks and propose some options Perform all and any other duties assigned by the management REQUIREMENTS: Minimum of 10 years' experience in food industry Food Safety and Quality Assurance or related experience Bachelor of Science in Food Science (desirable), Biology, Food Engineering, Chemistry, Microbiology, or related field or can be substituted with work experience and certifications Minimum of 5 years' experience in supervising QA team for food manufacturing companies Lean Management knowledge: Streamlining processes, identify problems needing to be fixed by creating a continuous process flow. Using visual control, Problem solving and Eliminating waste Knowledge of government regulations and role of FDA, USDA, Food Code & Crisis Management Certification in HACCP, Seafood HACCP, Food Defense, PCQI, Sanitation, SQF and GMP Ability to effectively utilize quality system feedback and improvement processes to continually improve products, production, and distribution. Proficiency with Microsoft Office Ability to prioritize tasks and keep up with management directions Attention to detail and the ability to analyze large amounts of data. Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset Excellent time management skills and adaptability within diverse working environments Flexible to work scheduled hours including evenings, weekends, and holidays Must have a hands-on work ethic Excellent leadership skills and ability to train and guide team Good business acumen with the ability to make decisions Open to some travel Workplace and Environment: The employee is required to work in a normal office environment - Core hours for this position might be different from other Management positions in the company. Some weekend and holiday hours or team coverage might be needed. The work environment involves daily exposure to unusual hot and cold temperatures, humidity, and/or noise.
    $75k-111k yearly est. 23d ago
  • Quality Manager

    Ryder System 4.4company rating

    Etna, OH

    **We are immediately hiring a Quality Manager in Etna, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.** + Pay Type: Exempt / Salary paid Twice Per Month + Annual Salary Pay: $100,000-$125,000 per year base on experience + Annual Bonus Incentive: Up to 18.75% of salary per year + Schedule: Monday-Friday 08:00am-04:30pm Ryder E-Commerce (formerly Whiplash) is the nation's leading provider of omnichannel and e-commerce distribution solutions at the point of entry and into the domestic supply chain. We specialize in end-to-end national logistics services, extensive value-added warehousing services, and integrated omnichannel and e-commerce fulfillment. _We are creative problem solvers for established and emerging brands. Our omnichannel distribution network delivers speed, flexibility, and cost savings. A full suite of 3PL fulfillment services ensures the successful shipment of your goods across multiple channels. We ship more than 500 million units each year for the nation's largest manufacturers, retailers, and e-commerce businesses._ Here are a few of the many benefits when working with us: + Medical, Dental, Vision Benefits start at 30 Days + 401 (K) Savings Plan with a company match + Discounted employee stock purchase options + Quality employee discounts that actually save you money on tools, cars, appliances, travel and more + All major holidays paid and Paid time off within your first year + Up to 12 weeks paid maternity leave **Apply Here With Ryder Today** We want YOU to join our family made up of Proud Women and Men in Logistics who work alongside Military Reserve and Veterans we hire every day! Click here to see all Opportunities at Ryder: ************************* EEO/AA/Female/Minority/Disabled/Veteran **Summary** This position has ownership of the Quality Management System for multiple existing accounts and/or new business segments. Is responsible for all management aspects of Quality personnel. Quality Assurance liaison between Ryder Management and Customer in achievement of business objectives **Essential Functions** + Leads Continuous Improvement activities as needed + Serves as the business owner, establishes and regulates the standards for Quality Management Systems based on company and/or industry standards + Oversees internal auditing to ensure regulatory compliance and certification + Facilitates regular performance reviews with operations leadership and monitors metrics + Develops, implements strategy to manage scope and meet customer expectations + Supports business start-ups and expansions including pricing inputs, go-live and steady state certifications + Supervises a team of quality Managers + Makes employment decisions (hire, promotions, etc.) and performance management + Exerts considerable influence on the overall objectives and long range goals of the organization + Works on considerable complex problems where analysis of situation or data requires an in-depth evaluation of various intangible factors **Additional Responsibilities** + May lead continuous improvement activities including Kaizen events resulting in the achievement of annual cost savings objectives + May function as a Team Lead or mentor providing guidance to lower level and support employees + Manages Diversity and Inclusion + Performs other duties as assigned. **Skills and Abilities** + Ability to be comfortable and effective with issues that lack clarity, structure or certainty + Drives for results + Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Comfortable around higher management + Ability to work independently and as a member of a team + Flexibility to operate and self-driven to excel in a fast-paced environment + Capable of multi-tasking, highly organized, with excellent time management skills + Detail oriented with excellent follow up practices and perseverance + Operates with considerable latitude + Situations may have little or nor precedent requiring original or new concepts of approaches without guidance from others + Performs work independently with minimal supervision + Acts independently to determine methods and procedures on new assignments + Exerts considerable influence on the overall objectives and long range goals of the company + Builds and manages effective teams + Develops direct reports + Ability to build strong customer relationships + Effective leadership skills + Has managerial courage and approachability + Ability to maintain confidential information + Demonstrates problem solving skills + Develops and delivers effective presentations + Has business acumen + Seeks to acquire knowledge in area of specialty **Qualifications** + Bachelor's degree required in Business, Engineering, Supply Chain, or a minimum of 8 years relevant work experience + Ten (10) years or more Operational Management required + Eight (8) years or more Experience in MS Project, Internal Audit/Corrective Action Systems Software (e.g. JKT) preferred + Eight (8) years or more Process Mapping and Standard Operating Procedures documentation and project management experience preferred + Eight (8) years or more Quality Management/Process Improvement required + One (1) year or more Supervisory experience preferred + Other ISO 9001 certification required if applicable to account + Certified Six Sigma Green Belt + Other American Society of Quality Manager (ASQ)certification \#LI-EP \#INDexempt **Job Category:** Quality **Compensation Information** : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: **Pay Type** : Salaried Minimum Pay Range: $100,000 Maximum Pay Range: $125,000 Benefits Information: **For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. **Important Note** **:** Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through ********************* . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at ***************** or ************. **Current Employees** **:** If you are a current employee at Ryder, please click here (*************************************************** to log in to Workday to apply using the internal application process. _Job Seekers can review the Job Applicant Privacy Policy by clicking here (********************************************** ._ \#wd
    $100k-125k yearly Easy Apply 11d ago
  • ICF Quality Assurance Manager- Developmental Disabilities

    Viaquest 4.2company rating

    Columbus, OH

    ICF QA Manager A Great Opportunity/ Starting at $58,000 per year / Full Time, Exempt At ViaQuest Healthcare Central we provide quality support and services to individuals with developmental disabilities in our intermediate care facilities (ICF). Apply today and make a difference in the lives of the individuals we serve! Responsibilities may include: Oversee the quality assurance program for assigned intermediate care facilities (ICFs). Ensure all quality policies and procedures are developed, updated, implemented and monitored to include regulatory changes as needed. Maintain a thorough working knowledge of all regulatory standards and laws. Serve as point of contact for quality assurance initiatives for assigned ICFs. Ensure the implementation of programmatic support systems (i.e. UI/MUI tracking and trending, IP program design, staffing models, etc.) Complete Audits of assigned ICF's (some travel required within the region) Complete MUI analysis for comparisons and to identify trends. Requirements for this position include: Four-year degree in social services or a related field. Previous supervisory/management experience. Experience within the field of developmental disabilities is required, ICF experience is preferred. Experience in quality assurance and regulatory standards within the IDD field is required. Familiar with Microsoft Office Products (Word, Excel, Outlook, etc.) What ViaQuest can offer you: Paid training. Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k) Flexible Schedule (no weekends or holidays) Mileage Reimbursement Employee discount program. Paid-time off. Employee referral bonus program. About ViaQuest Residential Services To learn more about ViaQuest Residential Services please visit ********************************************************************* From Our Employees To You ********************************************************** Would you like to refer someone else to this job and earn a bonus? Participate in our referral program! ************************************************************** Do you have questions? Email us at ***********************
    $58k yearly Easy Apply 60d+ ago
  • Quality Assurance Supervisor

    Alene Candles Midwest LLC 4.4company rating

    New Albany, OH

    Job DescriptionWho We Are Alene Candles LLC & Midwest is a private label, contract manufacturer that produces high-quality candles for some of the world's most recognized retail, boutique, and cosmetic brands. With our headquarters in New Hampshire and locations in Ohio, we've been in business for over 30 years. We are passionate about making the best products in the world, making safety our number one priority, and being an insanely great place to work. The Position We are seeking a Quality Assurance Supervisor leads quality staff in the daily quality operations of the facility. You will develop and maintain standards, database information, reporting and verification, defect identification, defect trending, and leads efforts to identify root cause and corrective actions for internal quality escapes. You will also ensure the successful execution of directing resources to significantly improve product quality, departmental performance, and reducing costs. You will assist the Quality Assurance Manager in the daily operations of the Quality Assurance Department which includes leading the inspectors, technicians, and leads who perform the inspections of incoming materials, product in-processing and finished goods. You will also assist in communicating effectively with the business partners of the organization to continue to build positive relationships. NOTE: This is a first shift role, but all three shifts report to this position. You will be expected to occasionally work these off shifts to accurately assess the capabilities of the team that reports to them and provide support when needed. The Location We are located at 8860 Smith's Mill Rd, Ste 100, New Albany, OH 43054. This is an onsite position. Additional Job Details Supervise designated members of the Quality inspection staff in accordance to the responsibilities listed below. Ensure the compliance of Alene produced product to customer specification. Perform and oversee in-process and finished goods inspection and maintain the quality level of the inspections. Provide guidance on quality assurance processes and specifications to all departments as required. Actively participate in data collection and trend reporting. Ensure compliance with Alene workmanship, housekeeping and safety policies and procedures. Lead and participate in lean and 5S initiatives. Participate in the review of Quality department procedures to ensure their accuracy. Perform other tasks and duties as assigned by the Quality Assurance Manager. Monitor the collection of samples and BMEs and ensure their timely shipment to the designated recipients. Monitor and control quality holds. Actively report the finished goods hold status at daily production meetings. Back up for Quality Manager. Lead CAPA review process. Actively participate in the planning and execution of internal audits. Perform basic statistical analysis and be able to interpret and communicate results. Attend daily production meetings, MAP reviews, QFD and other meetings as required to ensure proper input and given by the Quality department and track record assigned action. Lead and/or participate in CAPA activities and formal responses as required. Required Qualifications Associate's Degree 5+ years of related experience Minimum 1 year of supervisory experience Preferred Qualifications Computer proficiency in spreadsheet and word processing software in a Windows environment. Strong basic skills including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as rate, ratio, proportions, percentages, area, circumference, and volume. Ability to interpret graphs and charts. Be able to perform basic Statistical analysis, interpret, communicate and teach. ERP experience a plus Strong written and verbal communication skills. Excellent team building and communications skills Ability to work accurately, with interruptions, to meet deadlines. Knowledgeable in statistical process control. Knowledgeable in the concepts of LEAN Manufacturing and 5S Excellent problem solving skills. Ability to do analysis, draw conclusions, makes recommendations. Previous process industries experience a plus such as food or cosmetics. Benefits Alene offers a host of competitive benefits for full-time employees, some of which include: Medical, Dental, and Vision with a Healthcare Reimbursement Account, 401(k) with company match, Basic Life Insurance (100% company paid), Employee Assistance Program, Flexible Spending Account, Paid Holidays, Paid Time Off, Tuition Reimbursement and “Alene Gives Back” - our paid volunteer program. Alene Candles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Should you require assistance completing this application or during any phase of the interview process, please contact ********************* or call ************ and ask to speak to Human Resources. We will make every effort to accommodate your needs in a reasonable amount of time.
    $66k-87k yearly est. 2d ago
  • Director of Quality & Risk Management

    Cottonwood Springs

    Columbus, OH

    Your experience matters At Columbus Springs-East, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts Competitive paid time off and extended illness bank package for full-time employees Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage Tuition reimbursement, loan assistance, and 401(k) matching Employee assistance program including mental, physical, and financial wellness Professional development and growth opportunities How you'll contribute The Risk Management and Quality Director directs the department's activities and resources to achieve departmental and organizational objectives. Qualifications and requirements Education: Bachelor's Degree in related field preferred Applicable work experience may be used in lieu of education Essential Functions: Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization. Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives. Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives. Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits. Creates and fosters an environment that encourages professional growth. Integrates evidence-based practices into operations and clinical protocols. Regular and reliable attendance. Perform other duties as assigned. Additional Information: Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. Access to and/or works with sensitive and/or confidential information. Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. SUPERVISORY RESPONSIBILITIES: Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. About Us Columbus Springs - East is a 72 bed hospital located in Columbus, OH, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters EEOC Statement Columbus Springs - East is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
    $80k-121k yearly est. Auto-Apply 12d ago
  • Sub-Region Project Controls Manager, Program Management

    Google 4.8company rating

    New Albany, OH

    _corporate_fare_ Google _place_ Midlothian, TX, USA; New York, NY, USA; +18 more; +17 more _laptop_windows_ Remote eligible **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XApplicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: Google's hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following: **In-office locations: Midlothian, TX, USA; New York, NY, USA; Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; Papillion, NE, USA; Des Moines, IA, USA; Kansas City, MO, USA; Lincoln, NE, USA; Moncks Corner, SC 29461, USA; Phoenix, AZ, USA; Pryor Creek, OK 74361, USA; Reston, VA, USA; New Albany, OH, USA; San Antonio, TX, USA; Nashville, TN, USA.** **Remote location(s): California, USA; Illinois, USA; New York, USA.** **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 8 years of experience in program or project management. + 8 years of experience managing cross-functional or cross-team projects + 8 years of Data Center Construction experience + 8 years of experience with construction pricing and levers. + 8 years of experience with project controls (Cost/Schedule/Agreements) within the data center or construction industry. **Preferred qualifications:** + 5 years of experience in a leadership role **About the job** A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. As a Sub-Region Project Controls Manager (PCM), you will lead a team that provides direct, integrated project control support for the delivery of multiple data center projects within their assigned sub-region. This is a critical partnership role, ensuring projects are delivered on time, within budget, and to the agreed processes and standards. In this role, you will be responsible for the overall integrated oversight and leadership of all elements of Project Controls, including cost, commercial requirements, schedule, risk and change management, and localized estimating integration. You are empowered to make decisions alongside your Data Center Services (DCS) partners to uphold the mission of Go Fast, Safely Together, proactively seeking ways to accelerate delivery without compromising core principles and fiduciary duties.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $174,000-$258,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Own and lead the integrated project controls (cost, schedule, risk, change) for the sub-region, driving proactive thinking and planning for project control implementation from the sites through to the regions and the wider program. + Act as a trusted business partner for DCS partners and other key cross-functional stakeholders, ensuring effective communication, collaboration, and connectivity to support project delivery. + Provide oversight of GC performance, ensuring compliance with contractual project control requirements (cost, schedule, risk, change), including the onboarding of GCs to Google's requirements and managing the assurance and compliance of their deliverables and execution. + Manage the selection, onboarding, and oversight of the managed service project controls vendors for the sub-region scope, driving cost reductions, efficiencies, and ensuring high performance. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************
    $138k-190k yearly est. 7d ago
  • Nuance / Genesys IVR Test Lead

    Blue Star Partners 4.5company rating

    Columbus, OH

    Job Title: Nuance / Genesys IVR Test Lead Period: 02/03/2025 - 12/31/2025 Hours/Week: 40 hours Rate: $75 - $85/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services: Our client in the utilities industry has an emerging need for a Test Lead for an IVR Refinement program. This is a project-level test lead role that will report through the IT Portfolio Manager and work under the IVR Project Manager. The candidate will be acting on behalf of the client in a “two in a box” model with the system implementor. The role requires leading testing activities, coordinating test execution, ensuring that testing is aligned with business requirements, and providing guidance to the testing team throughout the IVR program. Role, Responsibilities, and Deliverables: Lead the testing efforts for the IVR Refinement program, ensuring that all test phases are executed properly and meet business requirements. Oversee the creation and execution of test cases for Nuance and Genesys IVR systems, ensuring functional and non-functional requirements are met. Act as a liaison between the project team, business users, and the system implementor to ensure seamless coordination during testing phases. Manage and mentor a team of testers, ensuring they have the necessary tools, resources, and support to successfully complete their tasks. Define test strategy, schedule, and deliverables, and monitor progress to ensure successful test execution. Track and report on testing progress, ensuring that issues are identified, documented, and resolved in a timely manner. Provide feedback and recommendations for improvements in testing processes and methods to ensure high-quality IVR system implementation. Work collaboratively with project managers, business analysts, and other stakeholders to ensure testing aligns with project timelines and deliverables. Assist in the identification and management of risks related to testing, ensuring mitigation strategies are in place. Participate in all phases of the testing lifecycle, including test planning, execution, defect tracking, and test reporting. Create test documentation, including test cases, test scripts, and test plans, and ensure they are aligned with business objectives and system requirements. Experience: 7 - 10 years of testing experience, with 3 - 5 years' experience leading a team of testers. Nuance and Genesys IVR testing experience preferred. Experience on at least two large transformation programs in a testing role. Ability to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus, OH as needed. Proficiency with JIRA and Tricentis qTest - must have. Experience with other testing tools (test automation and performance testing) - nice to have. Utilities industry experience - nice to have, but highly preferred. Demonstrated high proficiency in communication, project management, and organizational skills. PMP and other test technology certifications - nice to have. Experience with waterfall and agile delivery frameworks. Key Skills: Strong knowledge of IVR systems, especially with Nuance and Genesys platforms. Experience managing and coordinating testing teams in complex projects. Ability to identify, analyze, and manage risks during the testing lifecycle. Excellent communication skills, both verbal and written, to collaborate effectively with stakeholders at all levels. Expertise in test management tools, including JIRA and Tricentis qTest. Strong analytical and problem-solving skills, with attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Solid understanding of both waterfall and agile testing methodologies. Education & Certifications: Bachelor's degree in Computer Science, Information Technology, or related field. PMP or equivalent Project Management certification (preferred). Testing-related certifications such as ISTQB, or equivalent (preferred).
    $75-85 hourly 60d+ ago
  • Traveling QC Manager - MSG - Data Centers

    Turner Construction Company 4.7company rating

    Columbus, OH

    Division: Critical Facilities-Data Centers Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Family:ConstructionCompensation:Salaried Exempt * This position is for a full time traveling assignment supporting our Market Segments Group (MSG), which includes our Data Center, Pharmaceutical, Industrial/Manufacturing, and EV/Battery/Renewables market segments. * Position Description: Responsible for planning, coordinating and developing the project-specific Quality Assurance/Quality Control (QA/QC) Plan that incorporates the policies and procedures necessary to deliver the project fully compliant with the contract documents. Manage, supervise, and administer the implementation of the project-specific QA/QC Plan and QA/QC staff. Essential Duties & Responsibilities*: * Manage the development and implementation of the project-specific QA/QC Plan in coordination with the project team, the owner/architect team and the contract documents. * Assure that sufficient, qualified specialized staff is assigned to provide the required knowledge and experience to execute the plan. * Maintain a collaborative working relationship with owners, architects, consultants, subcontractors and vendors to ensure that the project-specific QA/QC Plan delivers a fully compliant project. * Lead, supervise and develop all Turner QA/QC staff, including providing input on or completing performance appraisals. * Ensure strict adherence to ethics and compliance requirements at all times. * Develop a comprehensive working knowledge and understanding of the contract documents (including Turner's contract, plans, specifications and applicable codes). * Develop engineering procedures, including document control, submissions management, creation and tracking of Requests For Information (RFIs), material samples, documentation and tracking of potential cost changes, documentation and tracking of approved change orders within budgetary requirements. * Implement project-specific QA/QC Plan in coordination with the project safety plan. * Understand the project execution plan and coordinate QA/QC procedures at appropriate stages of the work, in line with the project schedule. * Continually improve strategies and tools to efficiently and effectively document, track and record compliance with the contract documents. * Execute the project-specific QA/QC Plan in a manner that engages all project staff, subcontractors, vendors and consultants. * Execute the project-specific QA/QC Plan in a manner that engage all project staff, subcontractors, vendors and consultants. * Conduct testing and inspections and arrange for third-party testing and inspections. Analyze and report the results. * Expand the development of the plan as the project progresses as appropriate to expand the project by continually improving procedures. * Direct removal and replacement of, and document all non-compliant materials and/or workmanship. Document compliance after corrective work is completed prior to starting any subsequent work. * Research and apply additional QA/QC and Lean procedures to enhance the quality of project delivery. * Oversight of project close-out and quality reports. #LI-PB1 Qualifications: Bachelor's Degree with a minimum of five years' experience or equivalent combination of education, training and/or experience and construction experience that bridges both field and engineering responsibilities. Knowledge of the construction process, means and methods, and materials, their characteristics, installation procedures and tolerances. Strong computer skills and a familiarity with Microsoft Office Suite. Knowledge of Turner's project management software and leadership skills. Very strong verbal and written communication skills are required. Proven leadership qualities and skills with the desire to teach and mentor staff. May require QA/QC certification depending on specific project. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: While performing the duties of this job, the employee regularly works on-site at the construction work site where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise in these work environments is usually moderate to very loud. * May perform other duties as assigned. Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law. Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.
    $78k-98k yearly est. 36d ago
  • Director of Quality Management

    Select Medical 4.8company rating

    Columbus, OH

    Select Specialty Hospital Critical Illness Recovery Hospital (LTACH) Director of Quality Management Compensation: $102,000-$128,000 (based on years of experience). Plus annual bonus opportunity! Now Offering a $10,000 Sign-On Bonus Bonus incentives Extensive onboarding and training program Customizable health insurance packages Who We Are Our hospital is a critical illness recovery hospital committed to providing world-class inpatient post-ICU services to chronic, critically ill patients who require extended healing and recovery. We help patients during some of the most vulnerable, painful moments of their lives - and our team plays a central role in providing compassionate, excellent care every step of the way. Responsibilities We are looking for a valued employee who will be Champions of the Select Medical Way, which includes putting the patient first, helping to improve quality of life for the community in which you live and work, continuing to develop and explore new ideas, providing high-quality care and doing well by doing what is right. Coordinating all survey activities to assure that the facility maintains accreditation, certification, and licensure. Organizing monthly interdisciplinary QAPI Team meetings with activities, per QAPI Calendar Receiving and reviewing quarterly quality improvement reports. Assisting the Medical Director and Quality Program Director with development and implementation of medical staff quality improvement activities. Leading the hospital team in the performance of RCA, at least annually, and for every level 3-4 incident, unless otherwise indicated. Completing monthly quality related data entry, analysis and reporting. Focusing on the importance of employee training and education in the work place. Working with leadership team to ensure reporting requirements are met. Qualifications You are passionate about providing a superior patient and employee experience. You are an inventive problem solver who thrives in a dynamic environment. You will have previous clinical experience and a passion for upholding high-quality standards. As a leader for your facility, you will collaborate with your CEO, CNO and Human Resources leader to tackle problems and enhance both the employee and patient experience. Minimum Requirements: Registered Nurse with valid state license. Legacy employees may exist with other clinical licensure. Requires experience in at least one of the core areas of responsibility: Quality, Survey Readiness, Risk Management, Infection Control, Employee Health and Education Demonstrates familiarity with accrediting standards, including TJC and CARF preferred. Preferred qualifications that will make you successful: Bachelors or masters in nursing preferred. Certified Professional in Healthcare Quality (CPHQ) preferred. Additional Data • Start Strong: Extensive and thorough orientation program to ensure a smooth transition into our setting • Recharge & Refresh: Generous PTO and Paid Sick Time for full-time team members to maintain a healthy work-life balance • Your Health Matters: Comprehensive medical/RX, health, vision, employee assistance program (EAP) and dental plan offerings for full-time team members • Invest in Your Future: Company-matching 401(k) retirement plan, as well as life and disability protection for full-time team members • Your Impact Matters: Join a team of over 44,000 committed to providing exceptional patient care Equal Opportunity Employer, including Disabled/Veterans
    $102k-128k yearly Auto-Apply 60d+ ago
  • Director of Quality & Risk Management

    Lifepoint Hospitals 4.1company rating

    Columbus, OH

    Your experience matters At Columbus Springs-East, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: * Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts * Competitive paid time off and extended illness bank package for full-time employees * Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage * Tuition reimbursement, loan assistance, and 401(k) matching * Employee assistance program including mental, physical, and financial wellness * Professional development and growth opportunities How you'll contribute The Risk Management and Quality Director directs the department's activities and resources to achieve departmental and organizational objectives. Qualifications and requirements Education: Bachelor's Degree in related field preferred Applicable work experience may be used in lieu of education Essential Functions: * Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization. * Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives. * Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives. * Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits. * Creates and fosters an environment that encourages professional growth. * Integrates evidence-based practices into operations and clinical protocols. * Regular and reliable attendance. * Perform other duties as assigned. * Additional Information: * Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. * Access to and/or works with sensitive and/or confidential information. * Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices. SUPERVISORY RESPONSIBILITIES: Manage the work of others, including planning, assigning, scheduling and reviewing work, ensures quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. About Us Columbus Springs - East is a 72 bed hospital located in Columbus, OH, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters EEOC Statement Columbus Springs - East is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
    $77k-95k yearly est. 12d ago
  • QA/QC Manager -Data Center

    CBRE 4.5company rating

    New Albany, OH

    Job ID 244133 Posted 27-Oct-2025 Service line GWS Segment Role type Full-time Areas of Interest Construction, Data Centers **About the Role:** As a CBRE Quality and Compliance Consultant, you will be responsible for guiding and participating in continuous improvement objectives. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. **What You'll Do:** + Oversee small to medium-sized compliance programs for both company and client. + Interface, partner, and interact with both internal and external client's functional areas and leadership teams. + Communicate quality and compliance initiatives and issues across the functional areas. + Report Compliance status to internal and external clients during review meetings. Escalate and notify the company and client management of quality and compliance issues. + Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions. + Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function. + Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement. + Impact a range of customer, operational, project, or service activities within own team and other related teams. + Work within broad guidelines and policies. + Explain difficult or sensitive information. **What You'll Need:** + Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Ability to exercise judgment based on the analysis of multiple sources of information. + Willingness to take a new perspective on existing solutions. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with an advanced inquisitive mindset. + Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. **Our Values in Hiring** _ _ At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience.** \#directline \#cbredirectlinereferral CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the QA/QC Manager position is $80,000 and the maximum salary for the QA/QC Manager position is $93,000. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
    $80k-93k yearly 48d ago
  • Manager, Quality Control

    Hims & Hers

    New Albany, OH

    Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit *********************************** About the Role: We are seeking an experienced Quality Control Manager to join our Quality Unit at our large-scale compounding pharmacy located in New Albany, OH. The Quality Control Manager will play a critical leadership role in driving continuous improvement initiatives that ensure the highest quality products for our patients and customers. Reporting to the Director of Quality, this role will oversee quality control operations, lead in-process and final product inspections, and ensure compliance with USP standards, cGMP practices, internal SOPs, and applicable regulatory requirements. You Will: Lead and perform in-process and post-production quality checks, including product inspection, testing, and disposition at various stages of the compounding process. Manage day-to-day activities on the production floor to ensure product and raw material compliance. Compile, analyze, and present trending data and quality reports to QA management. Oversee investigations related to non-conformances, deviations, and customer complaints, and drive root cause analysis and corrective actions. Manage the product retain program and ensure timely and compliant inspections. Collaborate with production and pharmacy teams to implement quality improvement initiatives. Maintain oversight of critical equipment verifications (e.g., pH meters, balances) and calibrations. Review and approve compound records, Certificates of Analysis (COAs), and raw material documentation to ensure quality standards are met. Draft, revise, and implement SOPs, protocols, and related documentation in alignment with USP standards and regulatory requirements. Ensure ongoing compliance with USP guidelines for sterile and non-sterile compounding and applicable cGMP practices. Support internal audits and external third-party inspections. Manage relationships with contract laboratories for external product testing. Train and mentor pharmacy and production staff on quality standards, processes, and procedures. Have a Pharmacy Technician license or be willing to obtain one within your first six months of employment (we cover costs and will help you obtain your trainee hours). You Have: Strong experience with Environmental monitoring. Must have experience working in a sterile floor environment. 3+ years of experience in quality control or quality assurance, ideally in a non-sterile compounding or pharmaceutical manufacturing environment. Strong working knowledge of USP and applicable cGMP standards and making sure protocols are being followed. Experience in a regulated environment (FDA 21 CFR 210/211 experience a plus). Proven leadership skills with the ability to coach and develop quality and production personnel. Exceptional interpersonal, verbal, and written communication skills. Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); MRP system experience preferred. Ability to manage multiple priorities, work independently, and maintain high attention to detail. Strong technical writing skills for SOPs, protocols, and reports. Familiarity with quality metrics, root cause analysis, and statistical quality control methods. Proven ability to build and maintain strong cross-functional partnerships, paired with clear, effective communication across all levels of the organization. Bachelor's degree in Chemistry, Biology, Pharmacy, Quality Management, Engineering, or related discipline (preferred). Nice to Have: Experience working in a 503A or 503B compounding facility. Prior management of environmental monitoring or contamination control programs. Experience supporting facility expansions, FDA inspections, or operational scale-up projects. Our Benefits (there are more but here are some highlights): Competitive salary & equity compensation for full-time roles Unlimited PTO, company holidays, and quarterly mental health days Comprehensive health benefits including medical, dental & vision, and parental leave Employee Stock Purchase Program (ESPP) 401k benefits with employer matching contribution Offsite team retreats Conditions of Employment: This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required. This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR). Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve-hour shift. Must be able to lift up to 50lbs. Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs. We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
    $67k-102k yearly est. Auto-Apply 28d ago
  • QA Lead Process Automation

    Gifthealth

    Columbus, OH

    Full-time Description About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The QA Lead - Process Automation plays a vital leadership role in overseeing the identification, investigation, and escalation of BestRx and automation-related issues impacting pharmacy operations and automated workflows. Reporting directly to the Director of Operations, Process Automation, this role leads a team of QA Specialists responsible for performing root cause analysis, issue triage, and quality assurance across multiple pharmacy systems. The Lead will ensure all findings are properly documented, tracked, and communicated to relevant teams-including Automation, Engineering, Product, IT, and Pharmacy Operations-to drive timely resolutions and long-term process improvements. The ideal candidate is a Certified Pharmacy Technician (CPhT) with experience in prescription workflow analysis, QA leadership, and automation triage within a health technology or pharmacy operations environment. Key Responsibilities QA Oversight & Root Cause Identification Lead and train a team of QA Specialists in performing manual QA testing, error identification, and root cause analysis within BestRx and other integrated systems. Oversee daily QA activities focused on identifying and categorizing issues such as duplicate prescriptions, intake mismatches, or workflow automation errors. Ensure findings are validated, clearly documented, and supported by evidence prior to escalation. Utilize data analysis and QA reports to identify recurring issues and drive systemic solutions. Documentation, Reporting & Compliance Maintain detailed issue logs with standardized documentation, including type, impact, and resolution tracking. Oversee reporting of QA findings to ensure accuracy, completeness, and consistency. Prepare and deliver weekly reports summarizing high-impact findings, trends, and recommended process improvements. Support documentation standards to ensure compliance with internal QA protocols, HIPAA, and pharmacy regulations. Issue Escalation & Triage Serve as the primary point of contact for escalating issues to internal and external teams, including Automation Engineers, Product Managers, Pharmacy System Developers, IT Specialists, and BestRx support. Prioritize and triage issues to ensure critical system impacts are addressed promptly. Coordinate cross-functional response efforts and follow up on open tickets until resolution. Communicate blockers, risks, and root causes to leadership with clarity and transparency. Cross-Functional Collaboration & Process Improvement Collaborate closely with pharmacists, the Intake Manager, and Process Automation Specialist to support ongoing optimization and continuous improvement initiatives. Participate in testing and validation of fixes, automation updates, and workflow enhancements to ensure accuracy and compliance. Support the development and delivery of QA training materials, documentation, and best practice guides to prevent issue recurrence and enhance overall quality standards. Qualifications Certified Pharmacy Technician (CPhT) required. 2+ years of leadership experience preferred, particularly within QA, operations, or automation environments. 1-3 years of experience working with pharmacy systems (BestRx experience highly preferred). Strong understanding of pharmacy intake workflows, automation logic, and data integration between systems. Skilled in root cause analysis, QA documentation, and technical troubleshooting. Excellent communication, organizational, and analytical skills. Ability to collaborate across technical and non-technical teams in a fast-paced environment. Detail-oriented with a strong commitment to accuracy, compliance, and process improvement. Work Environment Location: Hybrid Columbus - OH Schedule: Full-time May require availability during specific hours or days or flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions [example below key provision - you may require others] Must be able to remain seated at a workstation for extended periods of time. Must be able to use a computer, keyboard, and mouse for the majority of the workday. Must be able to perform repetitive motions such as typing, clicking, and data entry. Must be able to communicate clearly by phone, video, and email. Must be able to manage multiple systems and screens simultaneously. Must be able to maintain focus and attention to detail in a fast-paced environment. Must be able to work scheduled shifts reliably, including any assigned breaks. Must be able to work onsite or remotely as required by business needs. Must be able to handle occasional high-stress or high-volume periods. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
    $76k-100k yearly est. 23d ago
  • QA Lead Process Automation

    Gifthealth Inc.

    Columbus, OH

    Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The QA Lead - Process Automation plays a vital leadership role in overseeing the identification, investigation, and escalation of BestRx and automation-related issues impacting pharmacy operations and automated workflows. Reporting directly to the Director of Operations, Process Automation, this role leads a team of QA Specialists responsible for performing root cause analysis, issue triage, and quality assurance across multiple pharmacy systems. The Lead will ensure all findings are properly documented, tracked, and communicated to relevant teams-including Automation, Engineering, Product, IT, and Pharmacy Operations-to drive timely resolutions and long-term process improvements. The ideal candidate is a Certified Pharmacy Technician (CPhT) with experience in prescription workflow analysis, QA leadership, and automation triage within a health technology or pharmacy operations environment. Key Responsibilities QA Oversight & Root Cause Identification Lead and train a team of QA Specialists in performing manual QA testing, error identification, and root cause analysis within BestRx and other integrated systems. Oversee daily QA activities focused on identifying and categorizing issues such as duplicate prescriptions, intake mismatches, or workflow automation errors. Ensure findings are validated, clearly documented, and supported by evidence prior to escalation. Utilize data analysis and QA reports to identify recurring issues and drive systemic solutions. Documentation, Reporting & Compliance Maintain detailed issue logs with standardized documentation, including type, impact, and resolution tracking. Oversee reporting of QA findings to ensure accuracy, completeness, and consistency. Prepare and deliver weekly reports summarizing high-impact findings, trends, and recommended process improvements. Support documentation standards to ensure compliance with internal QA protocols, HIPAA, and pharmacy regulations. Issue Escalation & Triage Serve as the primary point of contact for escalating issues to internal and external teams, including Automation Engineers, Product Managers, Pharmacy System Developers, IT Specialists, and BestRx support. Prioritize and triage issues to ensure critical system impacts are addressed promptly. Coordinate cross-functional response efforts and follow up on open tickets until resolution. Communicate blockers, risks, and root causes to leadership with clarity and transparency. Cross-Functional Collaboration & Process Improvement Collaborate closely with pharmacists, the Intake Manager, and Process Automation Specialist to support ongoing optimization and continuous improvement initiatives. Participate in testing and validation of fixes, automation updates, and workflow enhancements to ensure accuracy and compliance. Support the development and delivery of QA training materials, documentation, and best practice guides to prevent issue recurrence and enhance overall quality standards. Qualifications Certified Pharmacy Technician (CPhT) required. 2+ years of leadership experience preferred, particularly within QA, operations, or automation environments. 1-3 years of experience working with pharmacy systems (BestRx experience highly preferred). Strong understanding of pharmacy intake workflows, automation logic, and data integration between systems. Skilled in root cause analysis, QA documentation, and technical troubleshooting. Excellent communication, organizational, and analytical skills. Ability to collaborate across technical and non-technical teams in a fast-paced environment. Detail-oriented with a strong commitment to accuracy, compliance, and process improvement. Work Environment Location: Hybrid Columbus - OH Schedule: Full-time May require availability during specific hours or days or flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions [example below key provision - you may require others] Must be able to remain seated at a workstation for extended periods of time. Must be able to use a computer, keyboard, and mouse for the majority of the workday. Must be able to perform repetitive motions such as typing, clicking, and data entry. Must be able to communicate clearly by phone, video, and email. Must be able to manage multiple systems and screens simultaneously. Must be able to maintain focus and attention to detail in a fast-paced environment. Must be able to work scheduled shifts reliably, including any assigned breaks. Must be able to work onsite or remotely as required by business needs. Must be able to handle occasional high-stress or high-volume periods. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:
    $76k-100k yearly est. 23d ago
  • QA Lead - Automation

    Ask It Consulting

    Columbus, OH

    Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Job Description Title: QA Lead - Automation Position Type: Contract Location: Columbus, OH 43219 This is a leadership position, so candidates must have Lead experience in Automation. Supervisory or management experience in some capacity is preferred, but not mandatory. This is primarily a supervisory/management role, and while they will need to leverage their technical skills, they would not be writing test scripts on a regular basis. Once full-time, this role will have direct reports. Must have recent experience setting up Ruby/Cucumber testing frameworks in multiple environments. Must have excellent communication and collaboration skills, and be known as a leader. Must have experience managing a vendor engagement. Must have experience, and preference for, working in a fast paced agile environment. Additional Information Thanks & Regards, Neeraj Kumar | Sr. Technical Recruiter Contact: ************ X 4407 | Email: neeraj.kumar@askitc. com Ask IT Consulting Inc., 33 Peachtree St., Suite 100, Holtsville, NY 11742 Visit us: **********************
    $76k-100k yearly est. 60d+ ago
  • Nuclear Project Quality Manager - EPC Construction Job Details | Black & Veatch Family of Companies

    Black & Veatch 4.1company rating

    Columbus, OH

    **Nuclear Project Quality Manager - EPC Construction** Company: Black & Veatch Family of Companies **Together, we own our company, our future, and our shared success.** As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference. **Company :** Black & Veatch Quality Control **Req Id :** 112440 **Opportunity Type :** Staff **Relocation eligible :** No **Full time/Part time :** Full-Time **Project Only Hire :** No **Visa Sponsorship Available:** No **Job Summary** By joining our BV Construction group, you will have the ability to develop and enhance your skills in an on-site, hands-on environment. We are committed to providing our construction professionals with expert training, career development, and career advancement to allow for continuous professional development. Our management is committed to the latest advances in technology, above class support and sustainability to bring our clients the best service in safety, quality, and final product. Functions in our group include safety, project field management, construction management, quality control, start up and decommissioning and field engineering. The **Nuclear Project Quality Manager** is responsible for managing the nuclear project quality management plan to fulfill the implementation of the Design-Build quality management system. The Nuclear Project Quality Manager is also accountable for ensuring that project quality resources are properly assigned, that personnel with the proper expertise are trained and available, and that quality procedures are in place to support successful execution of a nuclear project. The Nuclear Project Quality Manager has the authority within the project to allocate assigned resources and make quality program execution decisions within the bounds set by applicable nuclear policies, manuals, procedures, and contractual commitments. Acts as the quality interface on project teams with Engineering, Construction, Procurement, Commisioning, Project Management, corporate offices and clients. \#LI-TM1 **Key Responsibilities** - Monitors and ensures nuclear project adherence to regulatory requirements, division, nuclear organization, and corporate policies and procedures, and alignment with company goals and objectives; monitors and reports to nuclear project leadership on effective implementation. - Establishes, implements and maintains project quality program - Coordinates with project management, engineers, suppliers, subcontractors, regulatory representatives and field to ensure that work is done correctly - Assures Design-Build project work meets applicable codes and specifications - Develop and administer the Project Quality Program - Responsible for developing, implementing, and maintaining Project Quality Plans - Responsible for initiating periodic management reviews, at least annually - Responsible for preparing internal and external Quality Audit Plans - Responsible for approving and signing off on actions taken to close-out Non-Conformance Reports - Responsible for oversight and management decisions of the Design-Build Corrective Action Program **Management Responsibilities** **Preferred Qualifications** + 4 year degree or equivalent in Engineering, Management, Quality or Business preferred + Minimum 8-10 years prior progressive quality management and/or have experience in a similar quality management representative roles for a nuclear project with the following: + ASME N-stamp accreditation QC program inplementation + Nuclear Quality Control program and procedure implementation. + Surveillance/Audit performance and reporting. + Nuclear Corrective Action/Nonconformance Program administration. + Root Cause Analysis performance. + Quality Trend Analysis. + Training: + Change Management, + Process Improvement, + Supervisory skills **Minimum Qualifications** Experience: + 7+ years as Superintendent with degree, or 10+ years without. + All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. **Certifications** Certifications: + American Welding Society (AWS) Certified Welding Inspector; + ASNT NDE certifications (preferred); + Certified Lead Auditor: ISO and NQA-1, as appropriate **Work Environment/Physical Demands** Physical Demands: - Lift and carry heavy items weighing up to 50 pounds. - Stand, Kneel, Bend, Stoop, Move, and Walk long distances in and around confined, cluttered places, and uneven areas. - See and hear naturally or with correction. - Full range of motion and flexibility consistent with requirements of the job duties. - Requires using hands to handle, control, or feel objects, tools or controls according to a set procedure. - Requires repetitive movement. - May require work above 5 feet in height. - Climb and maintain balance on steel framework, stairs, ladders and scaffolds. - Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions. Work Environment: - Typical construction site environment: - Requires working in cramped work spaces and getting into awkward positions. - Requires working in very hot (above 90 F degrees) or very cold (below 32F degrees) temperatures and exposure to inclement weather such as dust, wind, snow, rain, etc. - Requires working in extremely bright or low lighting conditions - Includes exposure to sounds and noise levels that are distracting or uncomfortable. - Work around hazardous equipment. - Typical office environment. - This position is considered a safety sensitive position. **Competencies** Collaborates Communicates effectively Courage Directs work Instills trust Interpersonal savvy Organizational savvy **Salary Plan** CNS: Construction Services **Job Grade** 018 Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at *************** or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned. Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program. To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time. A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program. We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. For our EEO Policy Statement, please click. **Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs. **Job Segment:** Construction, Nuclear Engineering, Field Engineer, Engineer, Engineering
    $68k-87k yearly est. 7d ago
  • HCP Engagements QA and Training Lead - Managed Services -Health PLS

    PwC 4.8company rating

    Columbus, OH

    **Specialty/Competency:** Managed Services **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 40% At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Analyse and identify the linkages and interactions between the component parts of an entire system. + Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. + Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. + Develop skills outside your comfort zone, and encourage others to do the same. + Effectively mentor others. + Use the review of work as an opportunity to deepen the expertise of team members. + Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Minimum Degree Required Bachelor's Degree Minimum Year(s) of Experience 5 year(s) Demonstrates extensive knowledge and/or a proven record of success in the following areas: + Quickly and agilely learn client HCP and HCO engagement processes and ways of working, analyzing for opportunities to optimize, develop, update, and govern team playbooks, SOPs, and process documentation to ensure operational consistency and compliance; + Develop and maintain training plans for both new and existing team members; + Designing and delivering training curricula for new hires and ongoing development for existing team members; + Keeping training materials current with process changes, client requirements, and industry/regulatory updates; + Managing and delivering structured onboarding programs for new hires to ensure smooth integration and readiness; + Providing coaching and skills development opportunities to build functional expertise across the team; + Partnering with leadership to identify training gaps and address them proactively; + Designing and executing quality monitoring frameworks to evaluate managed services team delivery accuracy, compliance, and timeliness of deliverables; + Conducting regular quality reviews of outputs (e.g., tiering assessments, contracting, payment processing); + Tracking and reporting quality performance metrics; identify root causes of recurring errors and define corrective actions; + Partnering with leadership to implement corrective training and process refinements; + Leading process improvement and optimization; + Serving as a key SME in continuous improvement initiatives, contributing to best practices across global operations; + Mentoring junior team members; + Supporting the process design and implementation of new client or new markets ensuring a high-level of customer engagement, quality, timeliness, and service-readiness across all regions; + Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand; + Experience in life science meetings & events, pharmaceutical device or healthcare setting working with HCPs, HCOs or Patients; + Identifying opportunities for efficiency, automation, and standardization within the managed services delivery model; + Working closely with the client-dedicated operations team to streamline processes while maintaining quality and compliance; + Communicating with senior leadership and senior client stakeholders; + Delivering "white glove" customer service; + Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy; + Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role; + Leading teams of individuals with a positive attitude; + Strong English language reading comprehension and writing skills. Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
    $99k-232k yearly 60d+ ago
  • Quality Manager

    Twin Resources LLC 4.4company rating

    Springfield, OH

    Job Description The Quality Manager leads all quality initiatives within the organization, ensuring products meet customer and regulatory standards. This role partners closely with Engineering, Sales, and Production and plays a key role in driving continuous improvement, supporting new projects, and maintaining a strong quality culture across the facility. Qualifications Bachelors degree in a related field preferred Minimum 3 years of leadership experience Strong data analysis skills with the ability to identify and resolve abnormalities Hands-on experience with production and quality equipment Key Responsibilities Lead communication with associates regarding quality systems, product updates, and customer requirements Ensure QC lab and inspection teams have proper tools and resources for timely and accurate shipment of products Monitor processes to maintain high accuracy and product conformity Oversee equipment condition and ensure proper operation Participate in plant meetings related to quality, customer performance, and continuous improvement Identify areas for improvement and implement cost-effective, safety-focused, and quality-enhancing solutions Maintain strong interdepartmental communication for timely customer updates Ensure cross-training of associates and compliance with customer specifications Support employee development, training, and performance management Lead and support hiring activities in partnership with HR Perform additional responsibilities as role evolves or assigned by Plant Manager Supervisory Responsibilities Manages all department employees, including performance development, supervision, and staffing in coordination with HR. Location: Springfield, Ohio Full-time $70,000 to $85,000
    $70k-85k yearly 8d ago
  • Director of Quality Management

    Select Medical 4.8company rating

    Columbus, OH

    **Select Specialty Hospital** **Critical Illness Recovery Hospital (LTACH)** **Director of Quality Management** **Compensation:** **$102,000-$128,000** **(based on years of experience). Plus annual bonus opportunity!** **Now Offering a $10,000 Sign-On Bonus** + Bonus incentives + Extensive onboarding and training program + Customizable health insurance packages **Who We Are** Our hospital is a critical illness recovery hospital committed to providing world-class inpatient post-ICU services to chronic, critically ill patients who require extended healing and recovery. We help patients during some of the most vulnerable, painful moments of their lives - and our team plays a central role in providing compassionate, excellent care every step of the way. **Responsibilities** We are looking for a valued employee who will be Champions of the Select Medical Way, which includes putting the patient first, helping to improve quality of life for the community in which you live and work, continuing to develop and explore new ideas, providing high-quality care and doing well by doing what is right. + Coordinating all survey activities to assure that the facility maintains accreditation, certification, and licensure. + Organizing monthly interdisciplinary QAPI Team meetings with activities, per QAPI Calendar + Receiving and reviewing quarterly quality improvement reports. + Assisting the Medical Director and Quality Program Director with development and implementation of medical staff quality improvement activities. + Leading the hospital team in the performance of RCA, at least annually, and for every level 3-4 incident, unless otherwise indicated. + Completing monthly quality related data entry, analysis and reporting. + Focusing on the importance of employee training and education in the work place. + Working with leadership team to ensure reporting requirements are met. **Qualifications** You are passionate about providing a superior patient and employee experience. You are an inventive problem solver who thrives in a dynamic environment. You will have previous clinical experience and a passion for upholding high-quality standards. As a leader for your facility, you will collaborate with your CEO, CNO and Human Resources leader to tackle problems and enhance both the employee and patient experience. **Minimum Requirements:** + Registered Nurse with valid state license. Legacy employees may exist with other clinical licensure. + Requires experience in at least one of the core areas of responsibility: Quality, Survey Readiness, Risk Management, Infection Control, Employee Health and Education + Demonstrates familiarity with accrediting standards, including TJC and CARF preferred. **Preferred qualifications that will make you successful:** + Bachelors or masters in nursing preferred. + Certified Professional in Healthcare Quality (CPHQ) preferred. **Additional Data** - Start Strong: Extensive and thorough orientation program to ensure a smooth transition into our setting - Recharge & Refresh: Generous PTO and Paid Sick Time for full-time team members to maintain a healthy work-life balance - Your Health Matters: Comprehensive medical/RX, health, vision, employee assistance program (EAP) and dental plan offerings for full-time team members - Invest in Your Future: Company-matching 401(k) retirement plan, as well as life and disability protection for full-time team members - Your Impact Matters: Join a team of over 44,000 committed to providing exceptional patient care _Equal Opportunity Employer, including Disabled/Veterans_ Apply for this job (******************************************************************************************************************************************** Share this job **Job ID** _345240_ **Experience (Years)** _3_ **Category** _Hospital Leadership_ **Street Address** _1430 South High Street_
    $102k-128k yearly 60d+ ago
  • Manager, Quality Control

    Hims & Hers

    New Albany, OH

    Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS." To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit *********************************** About the Role: We are seeking an experienced Quality Control Manager to join our Quality Unit at our large-scale compounding pharmacy located in New Albany, OH. The Quality Control Manager will play a critical leadership role in driving continuous improvement initiatives that ensure the highest quality products for our patients and customers. Reporting to the Director of Quality, this role will oversee quality control operations, lead in-process and final product inspections, and ensure compliance with USP standards, cGMP practices, internal SOPs, and applicable regulatory requirements. * You Will: * Lead and perform in-process and post-production quality checks, including product inspection, testing, and disposition at various stages of the compounding process. * Manage day-to-day activities on the production floor to ensure product and raw material compliance. * Compile, analyze, and present trending data and quality reports to QA management. * Oversee investigations related to non-conformances, deviations, and customer complaints, and drive root cause analysis and corrective actions. * Manage the product retain program and ensure timely and compliant inspections. * Collaborate with production and pharmacy teams to implement quality improvement initiatives. * Maintain oversight of critical equipment verifications (e.g., pH meters, balances) and calibrations. * Review and approve compound records, Certificates of Analysis (COAs), and raw material documentation to ensure quality standards are met. * Draft, revise, and implement SOPs, protocols, and related documentation in alignment with USP standards and regulatory requirements. * Ensure ongoing compliance with USP guidelines for sterile and non-sterile compounding and applicable cGMP practices. * Support internal audits and external third-party inspections. * Manage relationships with contract laboratories for external product testing. * Train and mentor pharmacy and production staff on quality standards, processes, and procedures. * Have a Pharmacy Technician license or be willing to obtain one within your first six months of employment (we cover costs and will help you obtain your trainee hours). You Have: * Strong experience with Environmental monitoring. * Must have experience working in a sterile floor environment. * 3+ years of experience in quality control or quality assurance, ideally in a non-sterile compounding or pharmaceutical manufacturing environment. * Strong working knowledge of USP and applicable cGMP standards and making sure protocols are being followed. * Experience in a regulated environment (FDA 21 CFR 210/211 experience a plus). * Proven leadership skills with the ability to coach and develop quality and production personnel. * Exceptional interpersonal, verbal, and written communication skills. * Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); MRP system experience preferred. * Ability to manage multiple priorities, work independently, and maintain high attention to detail. * Strong technical writing skills for SOPs, protocols, and reports. * Familiarity with quality metrics, root cause analysis, and statistical quality control methods. * Proven ability to build and maintain strong cross-functional partnerships, paired with clear, effective communication across all levels of the organization. * Bachelor's degree in Chemistry, Biology, Pharmacy, Quality Management, Engineering, or related discipline (preferred). Nice to Have: * Experience working in a 503A or 503B compounding facility. * Prior management of environmental monitoring or contamination control programs. * Experience supporting facility expansions, FDA inspections, or operational scale-up projects. Our Benefits (there are more but here are some highlights): * Competitive salary & equity compensation for full-time roles * Unlimited PTO, company holidays, and quarterly mental health days * Comprehensive health benefits including medical, dental & vision, and parental leave * Employee Stock Purchase Program (ESPP) * 401k benefits with employer matching contribution * Offsite team retreats Conditions of Employment: * This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required. * This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR). * Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve-hour shift. Must be able to lift up to 50lbs. * Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs. We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
    $67k-102k yearly est. Auto-Apply 60d+ ago

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