Quoter vs customer service consultant

The differences between quoters and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a quoter, becoming a customer service consultant takes usually requires 6-12 months. Additionally, a quoter has an average salary of $51,649, which is higher than the $37,471 average annual salary of a customer service consultant.

The top three skills for a quoter include CSA, customer service and . The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Quoter vs customer service consultant overview

	Quoter	Customer Service Consultant
Yearly salary	$51,649	$37,471
Hourly rate	$24.83	$18.01
Growth rate	-	-4%
Number of jobs	18,318	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 46%
Average age	42	40
Years of experience	2	12

Quoter vs customer service consultant salary

Quoters and customer service consultants have different pay scales, as shown below.

	Quoter	Customer Service Consultant
Average salary	$51,649	$37,471
Salary range	Between $33,000 And $78,000	Between $20,000 And $68,000
Highest paying City	-	Hartford, CT
Highest paying state	-	Connecticut
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between quoter and customer service consultant education

There are a few differences between a quoter and a customer service consultant in terms of educational background:

	Quoter	Customer Service Consultant
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Quoter vs customer service consultant demographics

Here are the differences between quoters' and customer service consultants' demographics:

	Quoter	Customer Service Consultant
Average age	42	40
Gender ratio	Male, 39.0% Female, 61.0%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 9.1% Unknown, 4.2% Hispanic or Latino, 23.2% Asian, 6.4% White, 56.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between quoter and customer service consultant duties and responsibilities

Quoter example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Process ECN's update BOM's and work orders as necessary.
Open and distribute mail to the appropriate staff and run postage machine.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Quoter vs customer service consultant skills

Common quoter skills

CSA, 82%
Customer Service, 18%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Quoter vs Customer Service Consultant

Updated January 8, 2025

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