Relocation director vs call center manager

Differences between relocation director and call center manager duties and responsibilities

Relocation director example responsibilities.

• Manage concurrent projects locate across multiple time zones during daytime and off-hours maintenance windows.
• Handle evictions, prepare, organize and distribute resident correspondences, including accounts receivable.
• Develop and maintain end-user experience of GMS's document retention software and system.
• Generate a comprehensive strategy that combines reductions in property amenities, staffing retention and adjustments, financial projections and marketing programs.

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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