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The differences between remote support specialists and application support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and an application support specialist. Additionally, an application support specialist has an average salary of $81,820, which is higher than the $43,180 average annual salary of a remote support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for an application support specialist are application support, customer service, and troubleshoot.
| Remote Support Specialist | Application Support Specialist | |
| Yearly salary | $43,180 | $81,820 |
| Hourly rate | $20.76 | $39.34 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 118,322 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
Remote support specialists and application support specialists have different pay scales, as shown below.
| Remote Support Specialist | Application Support Specialist | |
| Average salary | $43,180 | $81,820 |
| Salary range | Between $30,000 And $61,000 | Between $52,000 And $127,000 |
| Highest paying City | San Francisco, CA | Cupertino, CA |
| Highest paying state | California | New Jersey |
| Best paying company | CDM Smith | Meta |
| Best paying industry | Professional | Finance |
There are a few differences between a remote support specialist and an application support specialist in terms of educational background:
| Remote Support Specialist | Application Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and application support specialists' demographics:
| Remote Support Specialist | Application Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 61.6% Female, 38.4% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |