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The differences between remote support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and a client support specialist. Additionally, a remote support specialist has an average salary of $43,180, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for a client support specialist are customer service, client support, and client service.
| Remote Support Specialist | Client Support Specialist | |
| Yearly salary | $43,180 | $39,585 |
| Hourly rate | $20.76 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Remote support specialists and client support specialists have different pay scales, as shown below.
| Remote Support Specialist | Client Support Specialist | |
| Average salary | $43,180 | $39,585 |
| Salary range | Between $30,000 And $61,000 | Between $29,000 And $53,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | CDM Smith | NTT Data International L.L.C. |
| Best paying industry | Professional | Manufacturing |
There are a few differences between a remote support specialist and a client support specialist in terms of educational background:
| Remote Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and client support specialists' demographics:
| Remote Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |