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The differences between remote support specialists and information specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and an information specialist. Additionally, an information specialist has an average salary of $69,502, which is higher than the $43,180 average annual salary of a remote support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for an information specialist are patients, data entry, and customer service.
| Remote Support Specialist | Information Specialist | |
| Yearly salary | $43,180 | $69,502 |
| Hourly rate | $20.76 | $33.41 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 121,168 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
An information specialist is responsible for obtaining data through various strategies such as surveys, research, and analysis. It is essential to coordinate with different teams to learn their data needs and utilize them upon gathering. There may also be instances where an information specialist must work with other groups for tasks, such as building databases and networks. Furthermore, it is essential to ensure data integrity, protect their source's identities, adhere to all the company's policies and regulations, and abide by the state law when gathering information.
Remote support specialists and information specialists have different pay scales, as shown below.
| Remote Support Specialist | Information Specialist | |
| Average salary | $43,180 | $69,502 |
| Salary range | Between $30,000 And $61,000 | Between $40,000 And $118,000 |
| Highest paying City | San Francisco, CA | Trenton, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | CDM Smith | Crowell & Moring |
| Best paying industry | Professional | - |
There are a few differences between a remote support specialist and an information specialist in terms of educational background:
| Remote Support Specialist | Information Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and information specialists' demographics:
| Remote Support Specialist | Information Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 33.9% Female, 66.1% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |