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The differences between remote support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and a service support specialist. Additionally, a service support specialist has an average salary of $43,538, which is higher than the $43,180 average annual salary of a remote support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for a service support specialist are customer service, support services, and social work.
| Remote Support Specialist | Service Support Specialist | |
| Yearly salary | $43,180 | $43,538 |
| Hourly rate | $20.76 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Remote support specialists and service support specialists have different pay scales, as shown below.
| Remote Support Specialist | Service Support Specialist | |
| Average salary | $43,180 | $43,538 |
| Salary range | Between $30,000 And $61,000 | Between $26,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Connecticut |
| Best paying company | CDM Smith | Cheniere Energy |
| Best paying industry | Professional | Technology |
There are a few differences between a remote support specialist and a service support specialist in terms of educational background:
| Remote Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and service support specialists' demographics:
| Remote Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |