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The differences between remote support specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and a support specialist. Additionally, a remote support specialist has an average salary of $43,180, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for a support specialist are customer service, patients, and mental health.
| Remote Support Specialist | Support Specialist | |
| Yearly salary | $43,180 | $40,782 |
| Hourly rate | $20.76 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Remote support specialists and support specialists have different pay scales, as shown below.
| Remote Support Specialist | Support Specialist | |
| Average salary | $43,180 | $40,782 |
| Salary range | Between $30,000 And $61,000 | Between $25,000 And $64,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | CDM Smith | Microsoft |
| Best paying industry | Professional | Technology |
There are a few differences between a remote support specialist and a support specialist in terms of educational background:
| Remote Support Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and support specialists' demographics:
| Remote Support Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |