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The differences between remote support specialists and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and a systems support specialist. Additionally, a systems support specialist has an average salary of $61,744, which is higher than the $43,180 average annual salary of a remote support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.
| Remote Support Specialist | Systems Support Specialist | |
| Yearly salary | $43,180 | $61,744 |
| Hourly rate | $20.76 | $29.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 159,364 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
Remote support specialists and systems support specialists have different pay scales, as shown below.
| Remote Support Specialist | Systems Support Specialist | |
| Average salary | $43,180 | $61,744 |
| Salary range | Between $30,000 And $61,000 | Between $41,000 And $91,000 |
| Highest paying City | San Francisco, CA | Centreville, VA |
| Highest paying state | California | Virginia |
| Best paying company | CDM Smith | Koch Industries |
| Best paying industry | Professional | Technology |
There are a few differences between a remote support specialist and a systems support specialist in terms of educational background:
| Remote Support Specialist | Systems Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and systems support specialists' demographics:
| Remote Support Specialist | Systems Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 73.4% Female, 26.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |