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The differences between remote support specialists and technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a remote support specialist and a technical specialist. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $43,180 average annual salary of a remote support specialist.
The top three skills for a remote support specialist include customer service, PC and technical support. The most important skills for a technical specialist are customer service, technical support, and patients.
| Remote Support Specialist | Technical Specialist | |
| Yearly salary | $43,180 | $88,773 |
| Hourly rate | $20.76 | $42.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,512 | 121,151 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A remote support specialist is responsible for assisting customers and end-users on their network and system issues through electronic communications. These support specialists diagnose technical problems by analyzing customers' statements and conduct immediate troubleshooting procedures, advising clients the instructions to prevent the reoccurrence of system failures. They also recommend system upgrades and installation to boost the system's optimization and operational efficiency. A remote support specialist must have excellent technical and communication skills, especially in writing resolution reports and collaborating with the technical team for process improvement techniques.
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
Remote support specialists and technical specialists have different pay scales, as shown below.
| Remote Support Specialist | Technical Specialist | |
| Average salary | $43,180 | $88,773 |
| Salary range | Between $30,000 And $61,000 | Between $62,000 And $126,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | California | Delaware |
| Best paying company | CDM Smith | Finnegan Henderson Farabow Garrett & Dunner |
| Best paying industry | Professional | Technology |
There are a few differences between a remote support specialist and a technical specialist in terms of educational background:
| Remote Support Specialist | Technical Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between remote support specialists' and technical specialists' demographics:
| Remote Support Specialist | Technical Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 71.2% Female, 28.8% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.9% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |