Reservations manager vs assistant front office manager

The differences between reservations managers and assistant front office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a reservations manager and an assistant front office manager. Additionally, a reservations manager has an average salary of $73,697, which is higher than the $47,938 average annual salary of an assistant front office manager.

The top three skills for a reservations manager include reservations, data entry and customer inquiries. The most important skills for an assistant front office manager are reservations, customer service, and quality standards.

Reservations manager vs assistant front office manager overview

	Reservations Manager	Assistant Front Office Manager
Yearly salary	$73,697	$47,938
Hourly rate	$35.43	$23.05
Growth rate	-	18%
Number of jobs	14,447	71,787
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 67%
Average age	47	47
Years of experience	6	6

What does a reservations manager do?

A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.

What does an assistant front office manager do?

An Assistant Front Office Manager welcomes guests and develops high-quality relationships with them throughout their stay. They supervise guest arrivals and departures with the front office executive and managers.

Reservations manager vs assistant front office manager salary

Reservations managers and assistant front office managers have different pay scales, as shown below.

	Reservations Manager	Assistant Front Office Manager
Average salary	$73,697	$47,938
Salary range	Between $48,000 And $111,000	Between $35,000 And $64,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	New York
Best paying company	Creative Discovery Museum	Hilton Grand Vacations
Best paying industry	-	Hospitality

Differences between reservations manager and assistant front office manager education

There are a few differences between a reservations manager and an assistant front office manager in terms of educational background:

	Reservations Manager	Assistant Front Office Manager
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 67%
Most common major	Business	Hospitality Management
Most common college	Cornell University	Cornell University

Reservations manager vs assistant front office manager demographics

Here are the differences between reservations managers' and assistant front office managers' demographics:

	Reservations Manager	Assistant Front Office Manager
Average age	47	47
Gender ratio	Male, 28.6% Female, 71.4%	Male, 49.7% Female, 50.3%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between reservations manager and assistant front office manager duties and responsibilities

Reservations manager example responsibilities.

Manage Hotel/F & B/Spa reservation and PBX departments.
Lead salesforce in selling and upselling cruises via inbound and outbound calls as well as internet inquiries.
Manage payroll and scheduling, interview and hire new associates, score calls and coach associates on a daily basis.
Manage productivity from reservations staff by assigning additional tasks depending on call volumes and approve payroll.
Manage all GDS activity, including channel and inventory management, and report analysis and distribution.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Assistant front office manager example responsibilities.

Manage any union disputes to ensure both collective bargain agreements and Marriott standards are being meet.
Manage the lobby and front office operations which include front desk, PBX, bell, door staff and concierge.
Support and manage the performance of the front desk, PBX, bell/door, and valet staff on a daily basis
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Maintain cleanliness and organization of back office, front office, and front-office desk.
Organize weekly group information and ensure all front office staff members are aware of meetings, VIP arrivals and site visits.

Reservations manager vs assistant front office manager skills

Common reservations manager skills

Reservations, 53%
Data Entry, 15%
Customer Inquiries, 15%
Booking, 2%
Room Inventory, 1%
Payroll, 1%

Common assistant front office manager skills

Reservations, 11%
Customer Service, 9%
Quality Standards, 5%
Guest Complaints, 5%
Night Audit, 4%
Payroll, 4%

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Office and Administrative Industry
Reservations Manager
Reservations Manager vs Assistant Front Office Manager

Updated January 8, 2025

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